R Pavana
Bangalore,India
Summary
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Qualified Lead with solid background in leading customer service teams. Proven ability to manage team performance and enhance customer satisfaction through effective problem-solving and conflict resolution. Demonstrated leadership in training and mentoring team members, fostering collaborative and results-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Cognizant Technology Solutions
03.2018 - Current
- Led a Team of 30 team members
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers
- Motivated team members to surpass their targets, recognizing and rewarding their achievements
- Improved operational workflows, enabling team to handle increased workloads without compromising quality
- Led by example, demonstrating commitment and professionalism that inspired team members to excel
- Mentored junior team members, contributing to their professional growth and development
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule
- Client Partnership awards for Q4-2023 and Q1-2024
- Game Changer awards for Q2 -2023
- Unicorn performer awards for Q1-2022 and Q-4 2022
- Employee of the Quarter awards for 10/09/2021
- Spotlight performer awards for Q3-2020 and Q-2 2021
- Aces of Rockies award for Q3-2018
Education
S.S.L.C -
Shalini Public High School
Bangalore03.2012
Intermediate - Computer Science
Shanthiniketan College of Science & Management Studies
Bangalore05.2014
Graduation - B.C.A
Teacher’s Academy Degree College
Bangalore05.2017
Skills
- Teamwork and Collaboration
- Performance Improvement
- Work Planning
- Complex Problem-Solving
- Goal Setting
- Quality Improvement
- Leading Team Meetings
- Client Support
- Problem-Solving
- Attention to Detail
- People Management
- Staff Training
- Coaching and Mentoring
- Documentation And Reporting
Accomplishments
- Achieved 120% by completing the productivity with accuracy and efficiency.
- Supervised team of 30-35 staff members.
- Achieved 100% results by introducing NPPI Macro for critical task to avoid data integrity
- Documented and resolved team touch ratio which led to meeting 100% TAT consistently .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Rewardsandrecognitions
- Client Partnership awards, Q4-2023 and Q1-2024
- Game Changer awards, Q2-2023
- Unicorn performer awards, Q1-2022 and Q4-2022
- Employee of the Quarter awards, 10/09/21
- Spotlight performer awards, Q3-2020 and Q2-2021
- Aces of Rockies award, Q3-2018
Certification
- Six Sigma Certification Lean Six Sigma Yellow Belt
- Creative Design Thinking and Innovation of Business
- Executive Briefing :Artificial Intelligence (AI)+Chat GPT
- Digital Transformation
- Data Visualization using Tableau
Personal Information
- Date of Birth: 10/10/96
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Hobbies and Interests
- Gardening
- Cooking
- Watching Series
Disclaimer
I declare that the above information furnished is true to the best of my knowledge and belief.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
kannada
Native or Bilingual
Timeline
Team Leader
Cognizant Technology Solutions
03.2018 - Current
S.S.L.C -
Shalini Public High School
Intermediate - Computer Science
Shanthiniketan College of Science & Management Studies
Graduation - B.C.A
Teacher’s Academy Degree College