Pavani Akella

• Dedicated career break to acquire in-depth knowledge of Salesforce development and administration
• Proficient in Apex, Visualforce, Lightning Web Components (LWC), process automation, and integrations
• Led the transition of legacy CRM processes to Salesforce, leveraging declarative and programmatic tools to optimize workflows and enhance user experience
• Simulated real-world scenarios to develop solutions for sales, service, and marketing challenges

SKILLS:

• Salesforce Platforms: Salesforce CRM, Salesforce1 Mobile, Visualforce, Apex, Lightning Experience.
• Development & Scripting: JavaScript, HTML5, CSS3, RESTful Web Services, Java (Intermediate)
• Data Management: SOQL, SOSL, MySQL, Oracle DB, Data Loader

• Extensive experience in Siebel7.8,8.1 (Open UI), including Finance, Call Center, Sales, and Automotive domains
• Proficient in eBusiness Application Integration (EAI), Siebel EIM(Data Loads), and social CRM
• Led end-to-end CRM development and integration projects for enterprise clients, enhancing customer satisfaction and operational efficiency
• Successfully led teams to deliver end-to-end CRM solutions, including system design, configuration, scripting (eScript), and workflow development
• Established strong relationships with key stakeholders, facilitating seamless communication during project lifecycles.
• Managed multiple projects simultaneously, demonstrating strong planning and organizational skills
• Automated redundant tasks, streamlining processes and saving an estimated25% of project time
• Applied technical and analytical skills to troubleshoot integration challenges and ensure seamless system performance

Development & Integration:

• Skilled in designing workflows, scripting (eScript, VB Script), runtime events, business services, and error-handling functionalities
• Proficient in REST/SOAP APIs, XSL transformations, and integrating Siebel with external systems (e.g., Facebook, fulfillment systems)

Automation & Administration:

• Automated critical tasks (e.g., fetching Facebook tokens, admin automation scripts) to improve productivity
• Expertise in system administration, migration activities, and environment setup across development, QA, and production

Programming & Tools:

• Programming: JavaScript, VB.NET, Perl, Shell scripting, SQL, PL/SQL, C, C++
• Tools: Siebel Tools, Oracle SQL Developer, GitHub, UNIX/Linux commands

Database Management:

• Oracle Database expertise in SQL tuning, EIM data loads, and troubleshooting Siebel-specific database issues

Leadership & Collaboration:

• Experienced in leading teams of up to Ten members, distributing tasks, and guiding junior developers
• Proficient in requirement gathering, stakeholder collaboration, and project documentation (functional and technical)