Pavan Raj Govind Swamy
St. Louis,USA
Summary
I am a highly experienced and results-oriented professional with over 10 years of luxury hospitality experience in India, Europe, and the USA. I have excelled in leading and managing operations teams, guests, and departments in multicultural and high-demanding environments, driving business growth and sustainable profits. My strong work ethics and interpersonal skills have allowed me to consistently surpass company objectives by strategically building and executing key strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager /Restaurant Manager
La Bonne Bouchée
St. Louis , USA
2020.02 - 2024.08
- Leading the property’s F&B Division
- Overseeing the development and implementation of departmental strategies, brand service strategies, and brand initiatives.
- Staff recruitment and development through rigorous training
- Vendor management, purchase skills, and negotiation.
- Ensuring company standards compliance at every level
- Submission of all financial reports to the general manager on time.
- Monthly review of menu performance
- Cost control and meeting operational requirements within budget guidelines
- Ensuring the food and beverage operation meets the brand’s target customer needs and employee satisfaction.
- Focusing on growing revenues and maximizing the financial performance of the department.
- Developing and implementing property-wide strategies to meet or exceed the needs and expectations of the brand’s target customers and employees.
Food & Beverage Supervisor
The Ritz-Carlton Hotel
St. Louis , USA
2019.09 - 2020.12
- Managing 5 Food and Beverage outlets - Cigar Club 72 covers outlet for members-only and Room Guest| All Day Dining 150 covers outlet offering Buffet and Ala Carte menu| Lobby Lounge 90 covers outlet | The Grill 70 covers outlet offering prime cuts of meat and seafood| In Room Dining with 24 hours’ operation.
- Project leader for 2 newly renovated outlets – The Cigar Club exclusive for members-only and room guests recently opened| Italian Restaurant “Casa Don Alfonso” in pre-opening stage with the largest dine-in wine cellar in St Louis postponed due to Covid-19 Pandemic
- Project leader for Guest Satisfaction (KIP) Key Improvement Plan - 3.9% increase YOY
- 2019 - 10% increase in F&B Employee Engagement score YOY| 3.2% increase in F&B OSAT YOY
- 2019 - Restaurant Service was ranked No # 5 in America’s| Food Quality was ranked No # 4 in America’s|In-Room Dining, Restaurant Service No. 1, America's
- Develops and implements strategies that deliver products and services to meet or exceed the needs and expectations of The Ritz-Carlton guests and associates, Responsible for achieving profitability, event planner & employee satisfaction and financial performance.
F&B Captain
NOVOTEL
Hyderabad , India
2016.07 - 2017.10
- Heading duty roster for the staff including their leave, appraisals & succession plans.
- Upholding all food production & service employees by implementing training to increase the knowledge about safety, sanitation and accident prevention principles.
- Liaising with the chefs and other employees to ensure that food preparation is economical and high quality.
- Responsible for conducting:
- Appropriate training on food preparation, providing service excellence and teamwork to the service staff.
- Practical and theoretical training programs, to enhance skills and motivational levels.
o Specialize training on cigars, single malts, and beer production with tasting sessions for the team. - Mentoring & maintaining service and sanitation standards in restaurant, bar, and room service areas.
- Deciding team and reviewing over every month and taking active participation in half yearly & annual team appraisals.
- Accountable for reordering & handling inventory control of cigars along with training programs for the same.
F&B Associate
NOVOTEL
Pune , India
2014.06 - 2015.06
- Responsible for taking care of the staff duty roaster with proper control over the staff leaves, and assigning duty.
- Supervised the alcohol inventory with minimum discrepancy.
- Provided training to the staff on a day-to-day basis for standards and to achieve service standards uniformity.
- Pivotal in contributing to the successful opening.
F&B Apprentice
Marriott Resort
Goa , India
2013.11 - 2014.05
- Joined the Goa Marriott Resort as F&B Apprentice and I was given training for all F&B outlets, worked at the Palmeira (24hrs Dining), Specialty Restaurants Wan Hao (Chinese) & Simply Fish (Sea Food Fine Dinning), OZONE (India’s First Designer Bar) as Flairing Bartender, Pool Bar, Lobby Lounge and Restaurant Bar, Executive Lounge, Banquets I was involved in every errand required of day-to-day operation of the F&B outlets
Education
Business and Hotel Management -
B.H.M.S. Business & Hotel Management School
Luzern ,SwitzerlandSkills
- A dynamic professional with rich and varied experience in the hospitality industry.
- Creativity, Planning, Adaptability, and Guest Focus are my key competencies.
- Result-oriented commitment and sincerity for tasks with excellent communication and presentation skills(MS Word, PPT, Excel, Google Suite, MS Teams).
- Good organizational capabilities, with the ability to motivate and lead a team that can achieve organizational and financial goals effectively.
- Interpersonal skills and ability to achieve cross-functional coordination.
Accomplishments
- 2021, Honored with 'Employee of the Year' at La Bonne Bouchée, St. Louis, USA
- 2020, Participated in Leadership Role Task Force at The Ritz Carlton Hotel, St. Louis, USA
- 2020, Honored with 'Five Star Leader of the Quarter' at The Ritz Carlton Hotel, St. Louis, USA
- 2019, Honored with 'Five Star Leader of the Year' at Renaissance, Zürich, Switzerland
- 2016, Honored with 'Five Star Leader of the Quarter' at NOVOTEL, Hyderabad, India
- 2015, Honored with 'Five Star Leader of the Year' at NOVOTEL, Pune, India
Disclaimer
I Pavan Raj Govind Swamy hereby declare that all information provided above is true to my knowledge and any false information furnished will be my responsibility.
Certification
- HACCP.
Languages
English
Full Professional
French
Limited
Spanish
Limited
Timeline
Food and Beverage Manager /Restaurant Manager
La Bonne Bouchée
2020.02 - 2024.08
Food & Beverage Supervisor
The Ritz-Carlton Hotel
2019.09 - 2020.12
F&B Captain
NOVOTEL
2016.07 - 2017.10
F&B Associate
NOVOTEL
2014.06 - 2015.06
F&B Apprentice
Marriott Resort
2013.11 - 2014.05
- HACCP.
Business and Hotel Management -
B.H.M.S. Business & Hotel Management School
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