Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ASHPREET KAUR

Seattle,WA

Summary

Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently employing service-oriented behaviors. Recognizes the importance of understanding customer desires and goes above and beyond to provide customized solutions, fostering loyalty in every interaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lien Animal Clinic
Seattle, WA
04.2023 - Current
  • Managed phone calls, records, and client inquiries while performing administrative tasks
  • Enhanced revenue by identifying and capitalizing on upselling opportunities, providing customers with customized solutions
  • Analyzed customer service metrics to identify trends and develop strategies for improvement

Administrative Assistant

Village Concepts
Burien, WA
04.2022 - 04.2023
  • Successfully managed calendars, routed phone calls, and performed various clerical tasks to ensure smooth office operations
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
  • Achieved superior attention to detail resulting in advanced writing proficiency

Call Center Representative

Renewal By Andersen
Seattle, WA
01.2019 - 03.2022
  • Optimized workplace productivity by effectively handling inbound and outbound calls, showcasing strong communication skills
  • Demonstrated ability to handle inquiries promptly and efficiently, leading to enhanced customer satisfaction
  • Collaborated with team members to enhance overall team performance, sharing best practices and meeting targets
  • Demonstrated proficiency in multiple software systems, streamlining call navigation and reducing customer hold times

Education

Bachelor's Degree - Media and Communications with a minor in Diversity Studies

University of Washington
Bothell, WA

Skills

  • Strong organizational and time-management skills
  • Multitasking
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Content writing
  • Editing
  • Social media
  • Computer skills
  • Microsoft excel
  • Client relations
  • Native Punjabi and Hindi speaker

Certification

  • Veterinary Medical Clerk License
  • EMR system (EPIC)
  • Standard first aid course study
  • 7 hours course for HIV/AIDS
  • Practical training in sexual harassment awareness
  • Bullying prevention and civility in the workplace
  • Health insurance portability and accountability act (HIPAA) and OSHA in healthcare facility

Timeline

Customer Service Representative

Lien Animal Clinic
04.2023 - Current

Administrative Assistant

Village Concepts
04.2022 - 04.2023

Call Center Representative

Renewal By Andersen
01.2019 - 03.2022

Bachelor's Degree - Media and Communications with a minor in Diversity Studies

University of Washington
ASHPREET KAUR