Pavia G. Pettway
Houston,TX
Summary
A quick learner and dynamic individual with adept skill in customer service and interpersonal ready to bring my strong sense of dedication, motivation, and responsibility in a renowned organization.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Pettway Management Consultants
04.2025 - Current
- Responsible for setting up client profiles in a client management system.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Maintained the front desk and reception area in a neat and organized fashion.
- Properly documented client records and managed and maintained cash receipts.
- Scheduled appointments and coordinated customer service requests.
- Processed transactions, invoices, and payments with high attention to detail.
- Managed data entry and updated internal databases daily.
- Resolved customer concerns while adhering to company procedures.
Lead Retail Sales Executive
Comcast
05.2017 - 04.2025
- Managed quality communication, customer support and product representation for each customer.
- Resolved product/policy issues and shared benefits of new technology.
- Promoted based on performance, reliability, and service quality in high volume retail environment.
- Addressed escalated concerns with empathy and professionalism.
- Kept abreast of rapidly evolving company changes and new developments.
- Generated leads for new sales through telephone and email contact with customers.
- Adhered to regulatory guidelines for customer confidentiality.
- Completed purchases with cash, credit and debit payment methods.
- Organized customer contract paperwork and personal information.
- Provided expert product and service information.
- Maintain clear lines of communication with my superiors and peers.
- Supported onboarding and training of new team members, focusing on policy adherence and customer care.
Pharmacy Technician Trainee
Walgreens
02.2019 - 01.2020
- Recorded and filed patient data and medical records.
- Verified patient demographics and insurance with accuracy.
- Welcomed customers to the pharmacy, answered questions relating to prescriptions and over the counter products.
- Carefully reviewed prescription records for accuracy and completion as required by insurance companies.
- Provided administrative support for pharmacy.
- Verified prescription refill requests via correspondence with physicians.
- Confirmed patient information, and collected copays.
- Strictly followed all HIPPA federal and state guidelines for release of information.
Retail Sales Leader
T-Mobile
10.2013 - 05.2017
- Exceeded personal sales goals for 5 quarters in a row.
- Developed and executed sales promotions.
- Retained and ensured proper handling and care of 150 existing client accounts.
- Offered direction and gave constructive feedback to motivate team members.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Offered exceptional customer service to differentiate and promote the company brand.
- Trained all new sales employees on effective techniques.
Education
Bachelor of Science - Biology, Chemistry
Prairie View A&M University
12.2013
Qualifying Skill Set
- 15+ Years in Customer service
- Sharp problem solver
- Adaptive team player
- Critical thinker
- Hard-working
- Excellent Interpersonal skills
- Proficient in MS Office
- Excellent verbal and written skills
- Detail-oriented
- Punctual
Timeline
Administrative Assistant
Pettway Management Consultants
04.2025 - Current
Pharmacy Technician Trainee
Walgreens
02.2019 - 01.2020
Lead Retail Sales Executive
Comcast
05.2017 - 04.2025
Retail Sales Leader
T-Mobile
10.2013 - 05.2017
Bachelor of Science - Biology, Chemistry
Prairie View A&M University