Pavithra Manas Panda
Grand Rapids,MI
Summary
Seasoned Information Technology Manager with over 14 years of progressive leadership experience in the IT industry, specializing in Application development and support services.
Strategic thinker and results-driven leader, skilled in building high-performing engineering teams, mentoring top talent, and fostering a collaborative, inclusive culture of excellence.
Demonstrated ability to deliver innovative, scalable, and customer-centric solutions that seamlessly integrate technology with retail operations, particularly within Point of Sale (POS) and payments systems
Proficient in leveraging both traditional and modern methodologies, including Waterfall and Agile, along with cutting-edge technologies such as REST APIs, .NET solutions, and Cloud management.
Proven track record of successfully managing multi-million-dollar projects across customer-facing retail solutions and digital platforms.
Experienced in directing the development and operations of complex systems, including those from leading providers like NCR, Oracle (Xstore, RMS), Toshiba and various payment platforms (ACI, Tandem, Aurus).
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Delivery Manager- IT POS Systems and Payments
Meijer
05.2022 - Current
- Responsible for Meijer's Point-Of-Sale (POS) and Payment System development and operations, managing a team size if 40 resources
- Leading the POS migration project, transitioning from on-prem to cloud.
- Manage a seven SRE team focused on proactive monitoring and issue resolution
- Lead Supplier and Technology evaluation initiatives
IT Service Integration Manager
Meijer
05.2021 - 05.2022
- Led the implementation team responsible for migrating Meijer’s ticketing systems from Helix to ServiceNow
- Set up the ITSM organization in Meijer, that owned the Vendor relationships with respect to critical Operational KPIs, Major Incidents, Incidents, Problem, Alert and Change Management
- Led vendor Evaluation and selection for AMS Delivery vendor, and defined performance KPIs
Lead Systems Engineer- Xstore Oracle Point of Sale
Belk
11.2017 - 04.2020
- Lead System Engineer overseeing store development, rollout, and operations support.
- Collaborated with architects and Oracle consultants on complex pricing, offers, coupons, sales flow, tax, and POS processes.
- Led the migration of ~10K store terminals from DOS-based POS to Oracle Xstore.
- Implemented Ignio and Dynatrace for monitoring high customer-impact areas KPIs , SLOs and SLIs
- Managed service providers to meet SLAs and drove high-severity issue resolution and root cause analysis.
Senior System Coordinator- Retail Systems
Meijer
07.2015 - 11.2017
- Responsible for Incident, Problem, Change, and Alert management across Retail systems, including POS, Payments, Backoffice, and Store Labor solutions.
- Acted as Incident Manager, leading major issue resolution and providing updates to executive leadership, including the CEO and CTO.
- Led a team of six IT support leads for Retail Operations.
Manager - Point of Sale and Payments for Target
Tata Consultancy Services
02.2012 - 06.2015
- Managed a team of 38 resources delivering POS and Payment solutions for Target
- Oversaw scope management, project planning, tracking, work allocation, and stakeholder communication.
- Lead SME for .NET, C++, and Nonstop platform in POS.
- Handled client management, including project delivery, operations support, KPI assessment, and stakeholder engagement.
Education
Master of Computer Application - Computer and Information Sciences
Anna University
India07.2009
Bachelor of Science - Computer and Information Sciences
Delhi University
India07.2006
Skills
- Point of Sale and Payment systems
- Innovative Technology Solutions Design & Development
- Cloud Management
- SRE Frameworks
- Critical Incident Management and Operation Support
- Client Relationship Management
- Vendor and Technology evaluation
- Third Party Contract Negotiations
- Project Management, Planning & Budgeting
Certification
- PMP - Project Management Professional
- SAFe Agile, PMPO
- Azure AI Fundamentals (Pursuing)
Accomplishments
- Led the team responsible for reducing POS terminal crash rates by 75% across all US stores for Target.
- Led Meijer’s implementation team for Dynatrace and Igino deployment and established SRE standards.
- Headed Meijer’s evaluation team to assess and recommend technologies and suppliers for new Point of Sale (POS) systems.
- Developed payment solutions for implementing ACI (for Belk) and Aurus (for Meijer) payment systems.
- Act as a communication expert for IT issues, reporting to the CTO and CEO.
- Led Belk’s conversion and implementation team for migrating to Oracle Xstore POS system.
- Set Mejer’s ITSM organization in collaboration with Gartner.
Languages
English
Full Professional
Hindi
Full Professional
Tamil
Professional Working
Timeline
IT Delivery Manager- IT POS Systems and Payments
Meijer
05.2022 - Current
IT Service Integration Manager
Meijer
05.2021 - 05.2022
Lead Systems Engineer- Xstore Oracle Point of Sale
Belk
11.2017 - 04.2020
Senior System Coordinator- Retail Systems
Meijer
07.2015 - 11.2017
Manager - Point of Sale and Payments for Target
Tata Consultancy Services
02.2012 - 06.2015
Master of Computer Application - Computer and Information Sciences
Anna University
Bachelor of Science - Computer and Information Sciences
Delhi University
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