PAVITHRAA SIVASUBRAMANIAN
Tigard,OR
Summary
Product manager with 10 years of experience delivering user-friendly solutions, driving cross-functional teamwork, and satisfying stakeholders. Skilled at turning complex challenges into streamlined workflows, boosting member satisfaction, and ensuring products work as hard as the teams behind them.
Overview
8
8
years of professional experience
Work History
Manager , Sr Product Managers
First Technology Federal Credit Union
Hillsboro, OR
01.2023 - Current
- Streamlined Compliance Disclosures: Optimized legal and compliance-related disclosures to reduce distractions, improve page relevance, and lower abandonment rates, resulting in higher deposit growth.
- Improved Contact Center Efficiency: Integrated 'Glare' chatbot to provide instant member support, reducing call volumes to the contact center, and contributing to operational cost savings.
- Vendor Analysis and Platform Optimization: Evaluated market-leading vendors to ensure competitive digital capabilities, and implemented a seamless transition between digital platforms, improving both member and employee experiences.
- Operational Efficiency: Simplified workflows for employees by creating a one-stop platform for updates and customer interaction wrap-ups, enhancing productivity and service quality.
- Conducted regular meetings with stakeholders to discuss progress, and identify areas of improvement.
Vice-President
Goldman Sachs
01.2017 - 01.2022
- Goldman Sachs Apple Card - seamless integration into Apple's mobile devices.
- Marcus by Goldman Sachs - online-only savings bank.
- Supported 4,000 agents to help consumers have a seamless and satisfying experience with their online transactions, with an increased efficiency of 12.3%.
- Contributed to the design of an end-to-end product on AWS with disaster recovery features and fraud detection techniques via self-service IVR.
- Achieved approximately $2 million in savings with improved 24/7 customer service support.
- Increased customer engagement resulting in a scalable contact center solution.
- Led a 6-week product boot-camp for the Women in Technology
Education
Master of Science - Telecommunications
George Mason University
Fairfax, Virginia01.2015
Bachelor of Engineering - Electrical and Electronics
Anna University
Chennai, India01.2013
Skills
- Agile
- MS Office
- JIRA
- Product management
- Team leadership
- Complex Problem-solving
- Documentation and reporting
- Decision-making
- Conflict resolution
- Stakeholder management
- Javascript
Accomplishments
- Placed in GS in the New Analysts Program Associates (NAPA) program in 2015 - 230 candidates selected globally.
- Women in engineering ambassador for Goldman Sachs, Salt Lake City.
Hobbies and Interests
Professional Classical singer and established my own band.
Timeline
Manager , Sr Product Managers
First Technology Federal Credit Union
01.2023 - Current
Vice-President
Goldman Sachs
01.2017 - 01.2022
Master of Science - Telecommunications
George Mason University
Bachelor of Engineering - Electrical and Electronics
Anna University
Similar Profiles
Valarie GutierrezValarie Gutierrez
Senior Analyst - Quality Assurance at First Technology Federal Credit UnionSenior Analyst - Quality Assurance at First Technology Federal Credit Union
Jose MoralesJose Morales
Assistant Manager at First Technology Federal Credit UnionAssistant Manager at First Technology Federal Credit Union
Laronda HydeLaronda Hyde
Loan Fulfilment Associate/Direct Lending Tester at First Technology Federal Credit UnionLoan Fulfilment Associate/Direct Lending Tester at First Technology Federal Credit Union