Pawika Thammakamee
Queens
Summary
Experienced in upscale casual dining and brief management position in a virtual kitchen. Hardworking and reliable front of house staff with strong interpersonal skill. Offering welcoming and proactive service . Highly organized and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Chalong Southern Thai
New York
10.2025 - Current
Server
Kraam Thai
New York
09.2025 - Current
Hostess
Sappe Thai Ping Yang
New York
01.2024 - 11.2025
Server
Siam Emerald
Rockville Centre
06.2025 - 08.2025
Hostess
Soothr Thai Noodle Bar
New York
11.2023 - 06.2025
- Plan customer's seating and Monitor dining area to assess restaurant capacity and estimate wait times using Opentable/Resy
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored customer satisfaction levels throughout their meal experience.
- Managed all reservations and the waiting list, ensuring that all parties were seated in a timely manner.
- Collaborated with managers to coordinate large parties or events.
- Answered telephone to provide dining information and take reservations.
- Trained new staff on proper hosting procedures and policies.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Took beverage orders and served drinks during peak meal times.
- Accepted payments from guests for dine-in and take-out foods.
- Assisted servers in bussing tables when needed during busy periods.
Lead Hostess
Mitr Thai restaurant
New York
10.2022 - 01.2024
- Plan customer's seating and Monitor dining area to assess restaurant capacity and estimate wait times using Opentable
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Took beverage orders and served drinks during peak meal times.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Manager/Owner/Operator
Anne's Thai Kitchen
Chicago
04.2022 - 01.2023
- Designed detailed business plans to outline finances, goals and operations of company.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed delivery orders
- Communicated with kitchen staff about the ongoing orders
- Implemented campaigns and promotions to help with developing goods and services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated with industry partners to build valuable relationships and achieve operational targets.
- Communicated with attorney and accountant about any relevant documentations from setting up to operating phase
Hostess
Blufish Sushi
Vernon Hills
03.2022 - 10.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Server/Hostess
Royal Thai Restuarant
Gurnee
08.2021 - 02.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Provided exceptional service to high volume of daily customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Bachelor of Arts - Dramatic Arts
Chulalongkorn University
Bangkok03.2009
Skills
- Interpersonal skills and excellent customer service
- POS : Toast, Otter
- Opentable, Resy, Sevenroom
- Reservation management
- Upscale high volume dining
Certification
- Servsafe Manager
- City of Chicago Food Manager Certificate
Timeline
Hostess
Chalong Southern Thai
10.2025 - Current
Server
Kraam Thai
09.2025 - Current
Server
Siam Emerald
06.2025 - 08.2025
Hostess
Sappe Thai Ping Yang
01.2024 - 11.2025
Hostess
Soothr Thai Noodle Bar
11.2023 - 06.2025
Lead Hostess
Mitr Thai restaurant
10.2022 - 01.2024
Manager/Owner/Operator
Anne's Thai Kitchen
04.2022 - 01.2023
Hostess
Blufish Sushi
03.2022 - 10.2022
Server/Hostess
Royal Thai Restuarant
08.2021 - 02.2022
Bachelor of Arts - Dramatic Arts
Chulalongkorn University