Pax Bisimwa
Lakewood,WA
Summary
Customer-focused professional with proven leadership experience willing to go the extra mile to meet customer needs, increase satisfaction, and promote loyalty. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Overview
5
5
years of professional experience
Work History
Lead Benefits Coach/Student Services Advisor
United Way
Seattle, WA
01.2023 - Current
- Counseled individuals to help overcome personal, social, or behavioral problems affecting educational or vocational situations
- Coordinated referrals to help students obtain campus services
- Maintained accurate and complete student records required by laws, district policies, and administrative regulations
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
Front of House Manager
Palisade
Seattle, WA
07.2022 - 12.2022
- Monitor all FOH staff certifications to ensure compliance with industry standards
- Implement company training programs to help employees follow best practices and company standards quickly
- Facilitate daily team meetings to discuss promotions, issues, service standards, and collaboration
- Control and maintain labor costs through careful scheduling
- Oversee employee recruiting, hiring, performance management, and discipline
- Handle guest complaints quickly to maintain a positive dining experience for patrons
- Improve customer service by setting expectations and coaching employees on proper etiquette
- Interview, hire, and train new employees
- Direct front-of-house operations to deliver positive guest experiences through friendly service and attention to guest needs
- Handled complaints, settled disputes, and resolved customer conflicts.
Assistant Manager
Manic Meatballs
Lakewood, WA
02.2022 - 07.2022
- Train workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations
- Develop and implement strategies to enhance team performance, improve processes, and boost results
- Determine the root cause of performance trends and develop process improvement plans that target safety, health, quality, and customer satisfaction assurance
- Apply classic culinary training, market and menu trends awareness, cost control process, and team building to meet and exceed brand-based performance standards
- Calculate inventory and order appropriate supplies to meet expected demands.
KAAM/Kitchen Assistant Manager
McMenamins
Tacoma, WA
03.2019 - 02.2022
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
- Prepared dishes for catering events or during high-volume shifts, maximum productivity
- Monitor the temperature of cases, shelves, and storage areas and report failures to the manager
- Consistently maintained high cleanliness levels, organization, storage, and sanitation of food and beverage products to ensure quality
- Oversaw meal preparation and monitored food handling to encourage safety.
Shift Supervisor
Chick Fil A
Tacoma, WA
04.2020 - 07.2021
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas
- Oversaw food preparation and monitored safety protocols
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Checked and tested foods to verify quality and temperature
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
Education
Associate of Arts - Social Services Behavioral Health
Pierce College
Lakewood, WA06-2024
Master of Science - Management And Leadership
Western Governors University
06.2025
Bachelor of Science - Hospitality Business Management
South Seattle College
Skills
- Inventory management
- Restaurant management
- Performance Analysis
- Order delivery practices
- Cost Control
- HIPAA certificate
- Food preparation and safety
- Time management
- Microsoft Office
- Student Records Maintenance
- Critical Thinking
- Staff Training
- Scheduling Proficiency
- Event Marketing
Timeline
Lead Benefits Coach/Student Services Advisor
United Way
01.2023 - Current
Front of House Manager
Palisade
07.2022 - 12.2022
Assistant Manager
Manic Meatballs
02.2022 - 07.2022
Shift Supervisor
Chick Fil A
04.2020 - 07.2021
KAAM/Kitchen Assistant Manager
McMenamins
03.2019 - 02.2022
Associate of Arts - Social Services Behavioral Health
Pierce College
Master of Science - Management And Leadership
Western Governors University
Bachelor of Science - Hospitality Business Management
South Seattle College
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