Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Sara Sermon

Houston,TX

Summary

Outgoing, energetic and results-driven professional with 5+ years of experience in recruitment and advising in the higher education sector; seeking a position in sales and customer service. A proven track record of using my excellent analytical, decision-making, interpersonal and organizational skills to resolve problems, increase enrollment and manage high caseloads in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Student Services Coach, Academic & Financial Advisor, CSR

Strayer University
11.2018 - 11.2020
  • Successfully managed a cohort of 400+ students, provided on-going academic and financial counseling, advising, and registering for new undergraduate, graduate and military students using MS Office applications, CRM systems, NSLDS, Regent and Pinnacle databases
  • Handled 60+ customer interactions per day by telephone, email, chat, and text
  • Collaborated with the team to quickly resolve customer complaints to ensure customer satisfaction and retention in a fast-paced, high-pressured environment with professionalism, empathy, and urgency
  • Assisted supervisors with follow up and settlement of customer inquiries
  • Certified loan applications, processed financial aid data, completed basic verification documents
  • Raised the campus collection percentage from 86% to 93% for cash and reimbursement students
  • Increased student retention by at least 5% per year
  • Trained two new employees on various operating systems
  • Reviewed and processed 20+ academic and financial appeals quarterly
  • Ensured the proper enrollment for veteran students, undergraduate, graduate, and minority students
  • Assisted veteran student population on applicable benefit selection
  • Monitored academic performance and attendance reports for 400+ students
  • Implemented ways to improve student performance by means of tutoring and advising.

Recruiter & Education Planner, Student Ambassador

Texas Southern University
08.2013 - 07.2018
  • Recognized for leading the admissions team with superior customer service and increased enrollment
  • Served as the department’s spokesperson and recruited local and regional high school students
  • Assisted at least 200 prospective students with the application process and met with high school guidance counselors and parents
  • Greeted visitors, conducted campus tours, and handled customer interactions by telephone and email; conducted follow-up calls and emails
  • Collaborated with team to recruit and source qualified candidates
  • Coordinated career fairs, campus visits, assisted with student workshops and orientations
  • Developed and implemented recruiting strategies to assist with enrollment initiatives.

Sportswriter

KTSU | The Herald Newspaper
12.2016 - 05.2017
  • Hired as a member of the marketing team to increase sponsor sales for the growth of company and served as the only female sports announcer; participated in NFL events and covered Superbowl 51 events for the Herald Newspaper
  • Prepared and delivered sports reports so that it conveyed required information and fit specific time slots
  • Assisted coordinators at local festivals and sports functions by setting up equipment at the events
  • Led the team in sales by recruiting over 40 new paid sponsors at three events
  • Interviewed five current and ten former NFL players during Super Bowl 51 about life as a professional athlete.

Clerk

Tax Department
06.2012 - 08.2013
  • Maintained supply closet and re-stocked offices as necessary
  • Operated office equipment like personal computer, photocopiers, scanners, and voice mail systems
  • Conducted basic bookkeeping for the company
  • Responded to questions and inquiries in an effective manner
  • Prepared spreadsheets and PowerPoint presentations.

Education

Bachelor of Arts - Mass Communication

Texas Southern University
Houston, TX

Skills

  • MS Office Suite
  • Team player
  • Time management
  • Client Relations
  • Public Speaking
  • Career Counseling & Advising
  • Customer Service
  • Sourcing

Websites

Timeline

Student Services Coach, Academic & Financial Advisor, CSR

Strayer University
11.2018 - 11.2020

Sportswriter

KTSU | The Herald Newspaper
12.2016 - 05.2017

Recruiter & Education Planner, Student Ambassador

Texas Southern University
08.2013 - 07.2018

Clerk

Tax Department
06.2012 - 08.2013

Bachelor of Arts - Mass Communication

Texas Southern University

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Sara Sermon