Paxton Blizzard
Apex
Summary
Hospitality professional with proven track record in providing outstanding service in banquet and restaurant settings. Known for reliability, teamwork, and focus on delivering exceptional guest experiences. Adaptable to changing needs and dedicated to ensuring smooth operations through strong communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Banquet & Restaurant Server
Craft Public House
Cary, NC
07.2024 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Assist with onboarding training of new employees, (i.e. order of operations, menu test, POS system tutorial)
- Coordinated and served food and beverages for large banquet events efficiently and professionally.
- Promoted upselling strategies through knowledge of menu items and specials, contributing to higher sales revenue for the establishment.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction through attentive interactions.
Retirement Representative
Fidelity Investments
Durham, NC
10.2023 - 12.2023
- Verified and approved time cards for employees, ensuring accuracy and compliance for payroll processing
- Maintained furthering education on rules, regulations, and specific guidelines regarding brokerage and retirement accounts
- Identified and documented account issues, creating work items for back office operations to further investigate and provide resolution
- Managed 25+ daily calls, assisting clients in resolving account issues, troubleshooting concerns, and performing routine account maintenance
- Demonstrated advanced knowledge and skills by passing three FINRA tests in order to meet industry standards to assists clients within their brokerage and retirement accounts
- Provided training and support to clients online by assisting them to effectively use and maximize Fidelity's website to ensure efficiency in the future
- Leveraged a variety of software applications to improve organization, manage tasks, and enhance productivity
Church Nursery Coordinator
Soapstone UMC
Raleigh, NC
05.2021 - 05.2022
- Created successful work schedules to ensure all areas and church sessions were staffed appropriately, maintaining adherence and guidelines
- Verified and approved time cards for employees, ensuring accuracy and compliance for payroll processing
- Supervised 5 team members in providing care to 15 children across 2 rooms, ensuring a safe and engaging environment during church hours
- Engaged with children on individual basis to build positive relationships to show safety and acceptance
- Sanitized toys and play equipment each service to maintain safety and cleanliness
Private Nanny
Private Care
Raleigh, NC
09.2020 - 05.2022
- Established lasting, professional connections with family and children by encouraging open communication and trust
- Provided positive guidance, encouragement and support to infants/toddlers
- Facilitated creative learning experiences through developmentally age appropriate activities
- Promoted a safe, positive learning environment through trust, patience, and reassurance
- Transported children to and from school and extra-curricular activities
Server
Over Yonder
Valle Crucis, NC
08.2018 - 03.2020
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Child Development
Appalachian State University
Boone, NC05-2019
Bachelor of Science - Organizational Leadership
Appalachian State University
Boone, NC08-2027
Skills
- Creativity
- Teamwork
- Communication
- Reliable and punctual
- Adaptable and flexible
- Attention to detail
- Task prioritization
Timeline
Banquet & Restaurant Server
Craft Public House
07.2024 - Current
Retirement Representative
Fidelity Investments
10.2023 - 12.2023
Church Nursery Coordinator
Soapstone UMC
05.2021 - 05.2022
Private Nanny
Private Care
09.2020 - 05.2022
Server
Over Yonder
08.2018 - 03.2020
Bachelor of Science - Child Development
Appalachian State University
Bachelor of Science - Organizational Leadership
Appalachian State University