Payam Mohseny
Burlington Coat Factory Department Store
Lisle,IL
18
years of professional experience
Dynamic retail professional with extensive experience at Burlington Coat Factory, excelling in team leadership and customer engagement. Proven track record in enhancing store profitability through effective inventory management and innovative merchandising strategies. Skilled in problem-solving and staff training, fostering a collaborative environment that drives results and elevates customer satisfaction.
Work History
Assistant Store Manager
6 Years 3 Months- Assisted in daily store operations, ensuring optimal inventory levels and presentation.
- Trained and mentored new staff on company policies and customer service standards.
- Executed visual merchandising strategies to enhance customer engagement and sales.
- Monitored sales performance, identifying trends to improve store profitability.
- Coordinated scheduling and employee assignments to maximize operational efficiency.
- Resolved customer complaints effectively, fostering a positive shopping experience.
- Implemented loss prevention measures, reducing shrinkage through staff training and vigilance.
- Collaborated with management on promotional events, enhancing community presence and brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Supervisor
1 Year 8 Months- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Collaborated with management to implement promotional strategies that enhanced sales performance.
Full-Time Lead
4 Years- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Supervisor
1 Year 9 Months- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Collaborated with management to implement promotional strategies that enhanced sales performance.
Supervisor
3 Years 8 Months- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on customer service standards and operational best practices.
- Managed inventory levels, coordinating stock replenishment to optimize product availability.
- Implemented promotional displays and merchandising strategies to enhance customer engagement.
Education
No Degree - Computer Programming
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Team building and leadership
Time management
Store opening and closing
Attention to detail
Customer service management
Staff supervision
Store operations
POS systems
POS systems operations
Employee scheduling
Hiring and training
Staff management
Pricing and markdowns
Mentoring and coaching
Goals and performance
Employee coaching
Relationship building and management
Transaction processing
Flexible schedule
Retail operations
Timeline
Assistant Store Manager
Burlington Coat Factory Department Store
01.2020 - 04.2026Read More
Supervisor
Burlington Coat Factory Department Store
05.2018 - 01.2020Read More
Full-Time Lead
Burlington Coat Factory Department Store
04.2014 - 04.2018Read More
Supervisor
Ross Dress for Less
06.2012 - 03.2014Read More
Supervisor
GameStop
09.2008 - 05.2012Read More
Waubonsee Community College
No Degree from Computer Programming
Read More