Summary
Overview
Work History
Education
Skills
Certification
Technical Experience
Timeline
Generic

Payel Dave

Glendale Heights,IL

Summary

I am a genuine, honest, and hardworking individual with an immense desire to be successful. I am always up for a challenge and can be trained to accomplish anything that I set my mind to or can thrive as a self-starter. I have been known to work well in a team environment but can also accomplish goals, tasks, and projects independently due to my excellent time management skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Client Service Representative

Arachas Group
08.2021 - 12.2023
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Complete Continued Education courses to help maintain license requirements.

Logistics Assistant

Aldi Corporate
07.2019 - 04.2021
  • Manage numerous projects by prioritizing and setting deadlines
  • Responsible for various computer applications, and database management
  • Report generation and tracking spreadsheets
  • Investigate and resolve report irregularities to upper management
  • Coordinate direct leader's calendar by scheduling calls, appointments, and meetings
  • Collaborate with team members and communicate relevant information to direct lead
  • Assist the coordinator team with various tasks as needed.

Enterprise Operations Coordinator

Coyote Logistics
08.2018 - 07.2019
  • Provide optimal service experience to customers
  • Maintain professional communication via email/phone
  • Responsible for tracking customer freight and providing clear status updates
  • Manage communication across multiple departments
  • Comprehend market trends to better service customers and identify opportunities.

Lyft Campaign Manager

Windy City Call Center
11.2017 - 07.2018
  • Key ambassador to Lyft on behalf of the organization
  • Manage daily tasks and oversee mid-large sized teams
  • Track attendance, compile performance metrics, and serve as the team's QA
  • Deliver performance evaluations
  • Provide recommendations on compensation increases and team member promotions
  • Coordinate bi-monthly team meetings to provide updates and discuss performance.

Quality Assurance Specialist

Windy City Call Center
08.2015 - 11.2017
  • Responsible for supervising, training, and coaching reps
  • Provide training to all new hires on all companywide campaigns
  • Deliver International training sessions for a wide variety of roles across the organization
  • Serve as a resource to HR and conducting hiring and termination duties.

Quality Assurance Associate

Windy City Call Center
03.2015 - 08.2015
  • Conduct one-on-one peer reviews on monthly basis
  • Screen peer phone calls and provide negative and positive feedback to foster team growth.

Call Center Representative

Windy City Call Center
08.2013 - 03.2015
  • Lead job shadow opportunities to potential new hires
  • Highest performer in obtaining high quality leads for higher education institutions
  • Consistently led team in performance metrics including leads per hour, leads per call, and overall quality
  • Accountable for providing feedback to improve overall team performance metrics
  • Serve as a mentor to other teammates.

Education

GED -

Glenbard North High School
Illiopolis, IL

Skills

  • File Management
  • Service Recommendations
  • Account Management
  • Customer Support

Certification

Commercial/Property Producer License

Technical Experience

  • Microsoft Office Suite
  • Scheduling Applications
  • Red Prairie
  • Slack
  • Transportation Management System
  • Routing Guides

Timeline

Client Service Representative

Arachas Group
08.2021 - 12.2023

Logistics Assistant

Aldi Corporate
07.2019 - 04.2021

Enterprise Operations Coordinator

Coyote Logistics
08.2018 - 07.2019

Lyft Campaign Manager

Windy City Call Center
11.2017 - 07.2018

Quality Assurance Specialist

Windy City Call Center
08.2015 - 11.2017

Quality Assurance Associate

Windy City Call Center
03.2015 - 08.2015

Call Center Representative

Windy City Call Center
08.2013 - 03.2015

GED -

Glenbard North High School

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Payel Dave