Summary
Overview
Work History
Education
Skills
Timeline
Generic

Payne Lawson

Huntsville,AL

Summary

Dynamic professional skilled in customer service, team coordination, and compliance enforcement. Proven ability to manage operations and train staff, ensuring high standards of service and satisfaction. Dedicated professional with a robust background in team coordination and customer service. Recognized for effective problem-solving and employee training, ready to contribute to operational excellence and drive customer loyalty.

Overview

15
15
years of professional experience

Work History

Manager's Assistant/Bartender/Server

Saza Sirius Italiana
Madison, Alabama
02.2024 - Current
  • Managed daily operations and coordinated team activities for efficient workflow.
  • Oversaw inventory management and ensured accurate stock levels for production needs.
  • Assisted in scheduling shifts and managing employee time records effectively.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Learned cocktail recipes and proper mixing techniques from experienced bartenders.
  • Maintained cleanliness of bar area, restocked supplies and removed empty glasses.
  • Suggested food pairings to complement guests' beverage choices when appropriate.
  • Set up bars for private functions including arranging glassware and preparing garnishes.
  • Greeted customers, took orders and served drinks.
  • Bussed tables and bar areas, reset table supplies, and sanitized surfaces.
  • Cleaned workstations between shifts by wiping down surfaces, sanitizing equipment and disposing of trash properly.

Server/Bartender

Bravo Cucina Italiana
Huntsville, Alabama
02.2016 - 09.2023
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server/Bartender

Applebee's Grill + Bar
Huntsville, Alabama
10.2010 - 09.2017
  • Provided excellent customer service by taking orders and answering questions.
  • Coordinated food and drink delivery with kitchen staff for timely service.
  • Maintained cleanliness and organization of dining area throughout shift.
  • Assisted in training new servers on menu items and service procedures.

Education

High School Diploma -

Creekview
Carrollton, TX
05-2011

Skills

  • Employee training
  • Customer service
  • Compliance enforcement
  • Team coordination
  • Food pairing suggestions
  • Cash handling
  • Time management
  • Problem solving
  • Health and safety regulation
  • Emergency response
  • Attention to detail

Timeline

Manager's Assistant/Bartender/Server

Saza Sirius Italiana
02.2024 - Current

Server/Bartender

Bravo Cucina Italiana
02.2016 - 09.2023

Server/Bartender

Applebee's Grill + Bar
10.2010 - 09.2017

High School Diploma -

Creekview

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