Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Payson Smith

Missoula,MT

Summary

Always willing to go above and beyond to serve guests quickly and exceed expectations. Motivated Barback knowledgeable about safe food handling, cleaning standards and restocking procedures. Always looking to learn more about wine, liquor and mixed drinks in order to better serve customers.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Sunglass Hut - Luxottica
Missoula, MT
06.2023 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Mentored new employees on procedures and policies to maximize team performance.

Barback

Pangea
Missoula, MT
01.2023 - Current
  • Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Sliced and pitted fruit used to garnish drinks.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Food Expeditor

Scarlet Kitchen and Lounge
Rancho Misson Viejo, CA
08.2020 - 08.2022
  • Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
  • Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
  • Provided mentorship and guidance to new kitchen team members.
  • Effectively multitasked within fast-paced environment.
  • Asked customers about meals to assess satisfaction and collect vital feedback.

Education

High School Diploma -

Mission Viejo High School
Mission Viejo, CA
06.2022

Skills

  • Physical Stamina
  • Team Leadership
  • Customer Service
  • Flexible Schedule
  • Clear Communication
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty

Timeline

Customer Service Representative

Sunglass Hut - Luxottica
06.2023 - Current

Barback

Pangea
01.2023 - Current

Food Expeditor

Scarlet Kitchen and Lounge
08.2020 - 08.2022

High School Diploma -

Mission Viejo High School

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Payson Smith