Payten Cooney
West Palm Beach,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Manager Flagler Club
The Breakers
Palm Beach Island
09.2023
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Created detailed reports on service activities for senior management review.
- Created employee work schedules to keep shifts properly staffed.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
Host, FSA, Expo, Food Runner, Cocktail Attendant
The Breakers
Palm Beach Island
05.2022 - 09.2023
- Greeted customers upon arrival in the dining area.
- Ensured that all foods were prepared according to health department regulations.
- Cleaned kitchen areas, equipment and utensils.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Monitored inventory levels of food items used during meal services.
- Performed opening and closing duties as assigned by management.
Bartender
Cancun's Sports Bar
Tallahassee
08.2021 - 05.2022
- Developed and implemented staff training program to ensure quality customer service.
- Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
Hostess
The Breakers
Palm Beach Island
10.2020 - 05.2021
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Analyzed sales data to determine which areas had the highest demand for tables and adjusted staffing accordingly.
Rec. Assistant
The Breakers
Palm Beach Island
12.2019 - 03.2020
- Maintained inventory of all recreation equipment, ensuring it was in good working condition at all times.
- Instructed individuals or groups on proper technique for participating in recreational activities.
Rec. Assistant
Marriott Ocean Pointe
Palm Beach Shores
05.2019 - 12.2019
- Provided guidance to participants regarding safety protocols when using recreational equipment or participating in activities.
- Assisted with setting up special events such as birthday parties, corporate gatherings.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach GardensCurrently enrolled -
Palm Beach State College
Palm Beach GardensSkills
- Strong phone communication and verbiage
- Ability to lead and conduct team operations
- Provides organization
- Team Collaboration
Certification
- Serve safe
- EKG
- CPR
- Microsoft
- PowerPoint
- Excel
References
Available upon request
Timeline
Service Manager Flagler Club
The Breakers
09.2023
Host, FSA, Expo, Food Runner, Cocktail Attendant
The Breakers
05.2022 - 09.2023
Bartender
Cancun's Sports Bar
08.2021 - 05.2022
Hostess
The Breakers
10.2020 - 05.2021
Rec. Assistant
The Breakers
12.2019 - 03.2020
Rec. Assistant
Marriott Ocean Pointe
05.2019 - 12.2019
High School Diploma -
Palm Beach Gardens High School
Currently enrolled -
Palm Beach State College
- Serve safe
- EKG
- CPR
- Microsoft
- PowerPoint
- Excel