Payton Breeding
Keller,TX
Summary
A dedicated customer service professional with a proven track record of effective communication, problem-solving, and client satisfaction seeks to transition into the dynamic realm of corporate event coordination. With a keen eye for detail, adeptness at managing diverse customer needs, and a knack for thriving in high-pressure environments, I bring a robust skill set perfectly aligned with the multifaceted demands of event planning. Eager to leverage my customer-centric approach, strong organizational skills, and adaptability to ensure seamless execution and exceed client expectations in the realm of event coordination.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Coordinator
Encore Global
03.2024 - Current
- Increased client satisfaction by delivering high-quality AV productions tailored to their specific needs.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Waitress Trainer
The Local Watering Hole
04.2021 - 02.2024
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
- Established and maintained positive relationships with trainees to drive successful learning outcomes
- Managed parties of 30 or more independently.
Clinician Support Specialist
AMN Healthcare
04.2023 - 09.2023
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
- Established and maintained positive relationships with trainees to drive successful learning outcomes
- Managed parties of 30 or more independently.
Travel Nurse Recruiter
AMN Healthcare
03.2022 - 03.2023
- Managed over 100 customer calls per day
- Developed recruiting strategies to identify qualified candidates and build network
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Substitute Teacher
Keller Independent School District
08.2021 - 01.2022
- Dedicated and reliable K-12 substitute teacher certified by state of Texas
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Upheld classroom routines to support student environments and maintain consistent schedules
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Waitress
Feedstore BBQ
04.2020 - 04.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Stayed up to date on menu changes to help customers make food choices
- Greeted new customers, discussed specials and took drink orders
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Social Media Marketing Intern
Selph Marketing
08.2020 - 01.2021
- Presented social media plans to team members and supervisors
- Collaborated with sales, product management and web development teams to create specific marketing campaigns across multiple platforms
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms to increase volume.
Flight Attendant
Flight Services International
08.2018 - 04.2020
- Assisted and served United States Military and VIP clients
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies
- Supported planning, communications and scheduling for VIP clients.
Education
Associate of Arts - Communication Studies
West Texas A&M University
Canyon, TXHigh School Diploma -
Keller High School
Keller, TXSkills
- Event Coordination
- Social Media Oversight
- Mail Merge
- Microsoft Programs
- Customer Feedback
- Communications Strategies
- Emergency Situations Management
- Amadeus
Certification
- Google Analytics for Beginners
- Hootsuite Platform Certification
- Social Marketing Certification
- TABC Certified
Timeline
Customer Experience Coordinator
Encore Global
03.2024 - Current
Clinician Support Specialist
AMN Healthcare
04.2023 - 09.2023
Travel Nurse Recruiter
AMN Healthcare
03.2022 - 03.2023
Substitute Teacher
Keller Independent School District
08.2021 - 01.2022
Waitress Trainer
The Local Watering Hole
04.2021 - 02.2024
Social Media Marketing Intern
Selph Marketing
08.2020 - 01.2021
Waitress
Feedstore BBQ
04.2020 - 04.2021
Flight Attendant
Flight Services International
08.2018 - 04.2020
Associate of Arts - Communication Studies
West Texas A&M University
High School Diploma -
Keller High School
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