Summary
Overview
Work History
Education
Skills
References
Recommendations
Timeline
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Payton Brown

Layton

Summary

Dynamic retail professional with a proven track record at Dicks Sporting Goods, excelling in employee training and visual merchandising. Adept at driving sales through effective team building and operational compliance, consistently surpassing business goals. Recognized for enhancing customer satisfaction and optimizing store displays to elevate the shopping experience.

Overview

9
9
years of professional experience

Work History

ASSISTANT STORE MANAGER

Dicks Sporting Goods
03.2020 - 12.2025
  • Provided weekly work schedules to employees to accommodate weekly payroll and time-off requests.
  • Prompted professional growth and facilitated talent development of each teammate to drive performance excellence.
  • Met or surpassed business goals regularly through employee development and prepared planning.
  • Supervised and evaluated staff to enable them to improve skills and attain advancement within the business.
  • Directed merchandising and promotion for business segment with greatest sales volume.

KEY CARRYING APPAREL LEAD

Dicks Sporting Goods
06.2019 - 03.2020
  • Trained team members in successful strategies to meet operational needs.
  • Followed and enforced daily operating procedures to keep store clean, organized, and properly merchandised to increase store productivity.
  • Serviced accounts using product marketing and merchandising techniques to enhance product sales.
  • Optimized store displays and appearance via strategic merchandising techniques.

CUSTOMER SERVICE SPECIALIST

Dicks Sporting Goods
05.2017 - 06.2019
  • Addressed customer complaints and de-escalate situations by employing timely and on-point solutions.
  • Resolved customer concerns with products or services to help drive sales.
  • Carries out opening and closing functions to meet operational and company needs, including counting money in registers drawers to calculate an accurate deposit.
  • Developed techniques to improve service and increase product knowledge to increase customer satisfaction.

Education

High School Diploma -

Layton High School
Layton, UT
06-2017

Skills

  • Time management
  • Employee training
  • Visual merchandising
  • Team building
  • Inventory management
  • Operational compliance
  • Talent development
  • Merchandising and marketing techniques
  • Problem solving
  • Project management
  • Business sales
  • Adaptability
  • Leadership
  • Communication
  • Incident reports
  • Promotional planning
  • Store displays
  • Product marketing
  • Attention to detail
  • Effective communication

References

  • Tyler Leete, Previous Store Manager, (415) 871-8880
  • Stephen Riley, Previous Store Manager, (801) 698-7326
  • Jeff Edmonds, Colleague, (209) 482-0082

Recommendations

  • Tyler Leete, 06/01/23, I am writing this letter of recommendation for Payton Brown, who worked as an assistant manager under my supervision at Dicks Sporting Goods. During this time, Payton demonstrated exceptional skills and qualities that make them an asset to any organization. As an assistant manager, Payton was responsible for overseeing various operations and ensuring that they ran smoothly. She showed great leadership skills in delegating tasks to employees and keeping them motivated to work towards achieving the company's goals. She was also able to handle difficult situations with ease, demonstrating excellent problem-solving abilities. Payton is a highly skilled and dedicated individual who always went above and beyond what was expected of her. She was able to effectively communicate with all levels of management and staff, which helped to foster a positive work environment. She was also able to adapt to changes in the company's goals and operations, demonstrating a strong sense of flexibility. Throughout her tenure at Dicks Sporting Goods, Payton displayed great initiative and a willingness to take on new challenges. She was able to consistently meet and exceed expectations, and was a valued member of the team. Her hard work and dedication to her role made a significant contribution to the success of the company. In summary, I highly recommend Payton for any position that she may be applying for. She is an exceptional candidate who possesses all the necessary skills and qualities to succeed in any role. If you require any further information, please do not hesitate to contact me.
  • Stephen Riley, 06/01/23, It is my pleasure to strongly recommend Payton Brown for any position she has the opportunity to pursue and apply for. I am Stephen Riley, formerly an Operations Manager with Dicks Sporting Goods (DSG). I have 25 years of experience working in retail management for fortune 500 companies (Future Shop {Best Buy}, Walmart, Office Depot, Staples, and Lowes) and have seen numerous young individuals come and go. Payton Brown is a young lady I have individually worked with for the last seven plus years who uniquely stands out. I have transitioned into another career field, but have found there are not many younger individuals with Payton’s drive and vision. During our time working together, Payton has always displayed a solid work ethic, desire to learn, been a fantastic team player, excellent with customers, and never hesitant to take on challenges. When we first met, Payton was hired as a cashier. She quickly assumed duties as both a cashier and an apparel associate, quickly learning company marketing and merchandising directives, as well as displaying strong customer service attributes. It did not take her long to be promoted to a customer service manager. She subsequently became an apparel lead. In addition, she would assume duties as a freight flow lead (FFL) when required. She has been involved with multiple store inventories. As Payton’s willingness to grow and learn exposed her to all facets of business at DSG, she was accepted into the management training program and has excelled as an assistant manager, overseeing and being part of a team that averages 50 to 60 employees with over 15 million in annual sales. As the company was evolving and facing the challenges of COVID, she was undeterred and took adversity and challenges in stride. DSG has greatly advanced and improved with online and technical progress, and Payton has embraced the changes and advances. Payton is a pleasure to work with because of her positive attitude, professionalism, and eagerness to take on tasks that were challenging and time sensitive. Her can-do attitude and team-building skills were also necessary and valued not just by myself but by her peers, who can rely on her to get the job done. I am confident Payton would be a great fit for any opportunity she sets her mind to. She has business and management savvy, excellent customer service skills, marketing and merchandising skills, human resources experience, loss prevention experience, inventory management skills, and freight flow experience, as well as other skills I am likely forgetting. She will bring valuable skills and experiences companies are looking for in an applicant and quickly become an asset to any team she joins, and will strive to grow in any way she can. If you need more information or specific examples, please do not hesitate to contact me.

Timeline

ASSISTANT STORE MANAGER

Dicks Sporting Goods
03.2020 - 12.2025

KEY CARRYING APPAREL LEAD

Dicks Sporting Goods
06.2019 - 03.2020

CUSTOMER SERVICE SPECIALIST

Dicks Sporting Goods
05.2017 - 06.2019

High School Diploma -

Layton High School