Payton Caruthers
Pensacola ,FL
Summary
Dynamic hospitality professional with a proven track record at Panera Bread and Jackson’s Steak House, excelling in customer service and team collaboration. Promoted to Team lead after four months of working at the Panera Bread. Skilled in effective time management and POS software, I consistently enhance guest experiences while maintaining high standards of cleanliness and safety. Recognized for fostering teamwork and achieving exceptional customer satisfaction.
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Overview
3
3
years of professional experience
Work History
Host/ Busser
Jackson Steak House
Pensacola, FL
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Barista
Fosko Coffee Barre
Pensacola, FL
04.2024 - 09.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Team Lead
Panera Bread
Pensacola, FL
02.2023 - 04.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
Escambia Virtual Academy
Pensacola, FLSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Professional appearance
- POS software
- Telephone reception
- Hospitality and accommodation
- Food allergy awareness
- Effective multitasking
- Customer service expertise
- Interactive communication skills
- American Sign language
Timeline
Host/ Busser
Jackson Steak House
04.2024 - Current
Barista
Fosko Coffee Barre
04.2024 - 09.2025
Team Lead
Panera Bread
02.2023 - 04.2024
Escambia Virtual Academy