Summary
Overview
Work History
Education
Skills
Timeline
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Payton Crawford

Streator,IL

Summary

7-year background customer service. Excellent analytical and communication skills. Ambitious and dedicated to building excellent relationships with co workers and customers. Looking for a position in a reputable dental office where my abilities and knowledge are of great value.

Overview

6
6
years of professional experience

Work History

Patient Access Associate

OSF Healthcare
Streator, IL
04.2023 - Current
  • Assisted clinical staff with clerical necessities for patient care.
  • Assisted with registration of new patients and updating existing patient records.
  • Audited charts for completeness prior to submission of claims to insurance companies or government agencies.
  • Ensure patients have a complete and accurate medical record.

Lead Virtual Loan Specialist

SOCU
Streator, IL
07.2021 - 04.2023
  • Coached staff on strategies to enhance performance and improve member relations
  • Reviewed member complaints to determine appropriate methods for resolution
  • Delivered one-on-one and group training sessions to help staff improve skills with virtual banking
  • Provided leadership, insight and mentoring to loan officers to supply knowledge of our lending policy and procedures

Senior Loan Officer

SOCU
Streator, IL
07.2019 - 07.2021
  • Originate, review, process, close and administer consumer loans
  • Counsel members regarding financial matters
  • Analyze applicant's financial status, credit, and other evaluations to determine feasibility of granting loans
  • Resolve customer complaints through research and investigation.

Loan Officer

SOCU
Streator, IL
12.2017 - 08.2019
  • Originate, review, process, close and administer consumer loans
  • Evaluate credit worthiness by processing loan applications and documentation within specified time limit
  • Interview applications to determine financial eligibility and feasibility of granting loans
  • Serve members by completing account transactions

Education

Associate in Applied Science in Dental Assisting -

Illinois Valley Community College
Oglesby, IL
07-2024

Skills

  • Problem solver
  • Dental Radiography
  • Clinical Support
  • Skilled researcher
  • Good communication skills
  • Friendly, Positive Attitude
  • Complaint Resolution

Timeline

Patient Access Associate

OSF Healthcare
04.2023 - Current

Lead Virtual Loan Specialist

SOCU
07.2021 - 04.2023

Senior Loan Officer

SOCU
07.2019 - 07.2021

Loan Officer

SOCU
12.2017 - 08.2019

Associate in Applied Science in Dental Assisting -

Illinois Valley Community College

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Payton Crawford