Payton Fettig
Lee High Acres,Florida
Summary
Proven track record in enhancing customer satisfaction and streamlining operations demonstrated at Mugs N' Jugs Family Grille. Skilled in complex problem-solving and fostering teamwork, excel in high-pressure environments, ensuring compliance and elevating service standards. The approach has consistently resulted in improved efficiency and positive client feedback.
Overview
3
3
years of professional experience
Work History
Line Cook Supervisor
Mugs N' Jugs Family Grille
04.2023 - 03.2024
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
- Mentored junior cooks for improved cooking techniques, resulting in higher-quality dishes and increased customer satisfaction.
- Assured food safety compliance by enforcing proper sanitation protocols and adherence to industry regulations.
- kept a crew consisting 2-6 people in the right track for best quality in product and service
Line Cook
Mugs N' Jugs
04.2022 - 04.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Collaborated with team members to maintain clean and safe working environment, adhering to health and safety guidelines.
- To maximize productivity, set up and prepared cooking supplies and workstations during opening and closing.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full-course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Mastered various cooking techniques, broadened menu offerings, and introduced innovative dishes.
- Maintained leveled head and received up to 40 incoming orders while retaining the best possible efficiency.
Sales Associate
Dollar Tree
04.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Gateway High School
13820 Griffin Drive, Fort Myers, FL 3391303.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Sales expertise
- Complex Problem-Solving
- Professional Demeanor
- Policy and Procedure Adherence
- Flexible Schedule
- Client Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Line Cook Supervisor
Mugs N' Jugs Family Grille
04.2023 - 03.2024
Line Cook
Mugs N' Jugs
04.2022 - 04.2023
Sales Associate
Dollar Tree
04.2021 - 04.2022
High School Diploma -
Gateway High School
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