Payton Foster
Flower Mound,TX
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Waitress
Lazy Dog Restaurant & Bar
Allen, Texas
06.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Checked identification for minimum age for sale of alcoholic beverages.
Take Out
Lazy Dog Restaurant & Bar
Allen, Texas
06.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Hostess
Lazy Dog Restaurant & Bar
Allen, Texas
06.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Receptionist
Heritage Ranch Golf And Country Club
Fairveiw, Texas
06.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled and confirmed appointments and meetings for senior management team.
Hostess
Starwood Cafe
Mckinney , Texas
06.2019 - 08.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted managers with quickly resolving service- and food-related issues.
Education
High School Diploma -
Heritage High School
Frisco, TX05.2021
Skills
- Staffing and Sales Reporting
- Labor and Overhead Cost Estimation
- Daily Reports
- Customer Relations
- Attentive Service
- Identification and Compliance
- Problem Detection and Resolution
- Service Coordination
- Customer Preferences
- Persuasive Approach
Timeline
Waitress
Lazy Dog Restaurant & Bar
06.2021 - Current
Take Out
Lazy Dog Restaurant & Bar
06.2021 - Current
Hostess
Lazy Dog Restaurant & Bar
06.2021 - Current
Receptionist
Heritage Ranch Golf And Country Club
06.2020 - 03.2021
Hostess
Starwood Cafe
06.2019 - 08.2019
High School Diploma -
Heritage High School