Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PAYTON GRIFFIN

487 Bells Ferry Pl, Acworth

Summary

Dedicated professional with 6+ years of experience in customer service, education, and manufacturing roles, demonstrating strong leadership, and multitasking abilities. Adept at optimizing processes, leading teams, and maintaining high standards of quality and customer satisfaction. Passionate about leveraging skills in leadership and technology to drive innovation and achieve operational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cross-dock Shift Lead

Saddle Creek Logistics
05.2024 - 05.2025

• Track trailer numbers in computer system to ensure load matches correct destination.


• Complete daily trailer securement and trailer inspection documents for records.

Dispatch completed loads


• Communicate with the yard driver for moving trailers on and off of the yard.


• Use electric pallet jack, forklift, clamp to load/unload pallets onto trailers, while optimizing space for as much product as possible.

Team Trainer

Chick-fil-A
04.2023 - 04.2024
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.

Tufting Associate/ Machine Operator

Shaw Industries
02.2020 - 08.2021
  • Supervised tufting machine operations ensuring consistent quality and minimal downtime.
  • Performed routine maintenance and troubleshooting, reducing machine malfunctions significantly.
  • Collaborated with team to optimize production processes, enhancing output efficiency.
  • Maintained detailed records of machine performance, contributing to data-driven improvements.
  • Led cross-functional teams to streamline tufting processes, resulting in a 15% increase in productivity.
  • Partnered with quality control teams to uphold high production standards, leading to a 10% decrease in defect rates.

Team Member

Chick-fil-A
10.2016 - 10.2019
  • Greet customers, take orders, and process transactions, ensuring positive guest experiences.
  • Operate drive-thru efficiently, contributing to quick service and customer satisfaction.
  • Maintain cleanliness and safety standards, adhering to health regulations.
  • Unload deliveries and organize inventory, supporting store operations.
  • Achieved high customer satisfaction scores through diligent service.
  • Led team efforts to optimize drive-thru operations, reducing average wait time by 15% and boosting customer satisfaction.
  • Trained new team members on customer service protocols, enhancing team efficiency and maintaining high service standards.

Lead Teacher

Little Warriors Preschool
08.2014 - 05.2017
  • Led a team of teachers, ensuring a structured and efficient preschool day, enhancing overall productivity.
  • Developed and delivered academic lessons in mathematics, writing, and science, fostering student growth.
  • Designed creative lessons in art and music, promoting a balanced educational experience.
  • Implemented organizational strategies, maintaining a timely and orderly classroom environment.
  • Led a team of teachers to deliver engaging academic and creative lessons, fostering a positive and dynamic learning environment.
  • Coordinated with fellow teachers to design and implement lesson plans, enhancing student engagement and learning outcomes.

Education

Associates Degree - Special Education

Georgia Highlands College
Cartersville, Georgia
08.2021

High School Diploma - undefined

North Cobb High School
Kennesaw, Georgia
05.2017

Skills

  • Customer Service
  • Microsoft Excel
  • Team Player
  • Quick Learner
  • Technology Literate
  • Leadership
  • Multitasking
  • Detail-Oriented

Certification

Material Handling

Timeline

Cross-dock Shift Lead

Saddle Creek Logistics
05.2024 - 05.2025

Team Trainer

Chick-fil-A
04.2023 - 04.2024

Tufting Associate/ Machine Operator

Shaw Industries
02.2020 - 08.2021

Team Member

Chick-fil-A
10.2016 - 10.2019

Lead Teacher

Little Warriors Preschool
08.2014 - 05.2017

Associates Degree - Special Education

Georgia Highlands College

High School Diploma - undefined

North Cobb High School