Shalon Jackson
Forsyth,GA
Summary
Competent results-driven professional recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance quality control and very detail oriented. Excel in communication, problem-solving, and time/ budget management, ensuring client satisfaction and operational excellence while providing daily/ weekly reports.
Overview
17
17
years of professional experience
Work History
Cross Dock CDL Driver
Coca-Cola
Atlanta, GA
01.2024 - Current
- Performed pre-trip inspections on vehicles to identify potential mechanical issues.
- Operated semi-trucks and trailers to complete long-distance deliveries of products.
- Logged driving hours and fuel usage data on time to keep reports current.
Service Advisor
BMW of Macon
Macon, GA
02.2022 - 01.2024
- Developed strong relationships with customers by providing exceptional customer service.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Participated in ongoing training activities related to automotive technology advancements.
- Prepared invoices for services rendered and collected payments from customers.
- Managed communication channels between various teams involved in the execution of complex projects/ repairs.
- Submitted project/ repair deliverables to clients, consistently adhering to quality standards.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
Service Advisor
Legacy Ford
McDonough, GA
07.2012 - 02.2022
- Developed and maintained strong relationships with customers to ensure repeat business.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Reviewed completed service orders to ensure that all work was done correctly, according to customer & dealership standards.
Personal Banker
SunTrust
McDonough, GA
03.2008 - 07.2012
- Met with customers to analyze financial needs and maximize sales opportunities.
- Conducted account openings and closings for clients.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Maintained position of trust and responsibility by keeping customer business confidential.
Education
Commercial Drivers License -
TDI
Forsyth, GA10-2023
Some College (No Degree) - Business
Gordon College
Barnesville, GAHigh School Diploma -
Sand Lake Christian Academy
Orlando, FL05-2007
Skills
- Upselling
- Account management
- Customer service
- Service estimates
- Customer relationship management
- Listening skills
- Progress reporting
- Attention to detail
- Performance monitoring
- Specification detailing
- Documentation management
- Budget coordination
- Deadline adherence
- Detail-oriented
- Problem-solving
- Team leadership
- Presentation
- Time management
- Critical thinking
- Workload management
- Report development
References
References available upon request.
Timeline
Cross Dock CDL Driver
Coca-Cola
01.2024 - Current
Service Advisor
BMW of Macon
02.2022 - 01.2024
Service Advisor
Legacy Ford
07.2012 - 02.2022
Personal Banker
SunTrust
03.2008 - 07.2012
Commercial Drivers License -
TDI
Some College (No Degree) - Business
Gordon College
High School Diploma -
Sand Lake Christian Academy