Payton Haase
Sedalia,MO
Summary
Provided exceptional customer service support in various roles since age 17. Assisted customers with inquiries and resolved issues effectively. Developed strong mathematical skills through experience in financial institutions. Managed family trucking business after family loss, focusing on operational needs. Transitioned back to customer service, maintaining remote work flexibility. Open to relocation within the US for employment opportunities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Inter-State Studio & Publishing
Sedalia, MO
08.2025 - Current
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed multiple inquiries simultaneously, ensuring timely resolution of customer issues.
- Trained new team members on service protocols and company policies to enhance team performance.
- Implemented feedback mechanisms to identify areas for service improvement, increasing customer satisfaction.
Server
Lamy's No. 5 Bistro
Sedalia, MO
05.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage service.
- Collaborated with kitchen staff to communicate orders and special requests accurately.
- Trained new servers on menu knowledge and customer interaction techniques.
Customer Care Analyst
Mutual of Omaha
01.2025 - Current
- Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Managed a high volume of incoming calls, emails, and chats from customers in a timely manner
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information
- Identified trends in customer feedback and made recommendations for process improvements to enhance the customer experience
- Remote
Customer Experience Specialist
Lowe's Home Improvement
02.2023 - Current
- Skilled problem solver focused on meeting customer needs and making them feel right at home. We listen to customers, answer questions, and help customers find the products they need to complete their projects. We also take feedback, positive and negative, about experiences customers faced online, over the phone, and in store.
- Remote
Escrow Assistant
Coffelt Land Title
Lee's Summit, MO
08.2022 - 02.2023
- Supported escrow officers in managing sale and purchase transactions for diverse properties, ensuring accurate paperwork and timely recordings.
Owner
RBS, Inc
Sedalia, MO
08.2020 - 05.2022
- This is a trucking company that I inherited this company in August of 2020 after my dad passed away. I took over in the whole accounting and finance department while I still had employees to drive and take care of dispatch for me. I was brought with an opportunity to sell the company in April of 2022, and I did that.
Personal Banker
Central Bank of Sedalia
Sedalia, MO
01.2018 - 06.2021
- Assist customers with their financial needs, answering questions in person or on the telephone, receiving deposits and loan payments, cashing checks and savings withdrawals, receiving and processing mail and night deposits, assisting in savings bonds, assisting in receiving ATM deposits and adding more currency to ATM's, helping customers learn more about their accounts and each product we offer to go with their account. Open and close accounts. IRA's.
Cashier
Arby's
Sedalia, MO
11.2016 - 04.2017
- Opened and closed restaurant
- Greeted every customers
- Assisted customers as needed
- Helped customers find what they are looking for
Education
High school - General Studies
Cole Camp R-1 High School
Cole Camp, MO05.2017
Skills
- Banking
- Notary
- Bookkeeping
- Escrow
- Communication skills
- Bank Teller
- General Ledger Accounting
- Personal assistant experience
- QuickBooks
- Account Management
- Organizational skills
- Accounting
- Customer service
- Office Management
- Sales
- Balance sheet reconciliation
- Cash register
- Front desk
- Payroll
- Financial services
- Accounts Payable
- Accounts Receivable
- Microsoft Word
- Telemarketing
- Account reconciliation
- Cash Handling
- Time management
- Talent acquisition
- HIPAA
Timeline
Customer Service Representative
Inter-State Studio & Publishing
08.2025 - Current
Server
Lamy's No. 5 Bistro
05.2025 - Current
Customer Care Analyst
Mutual of Omaha
01.2025 - Current
Customer Experience Specialist
Lowe's Home Improvement
02.2023 - Current
Escrow Assistant
Coffelt Land Title
08.2022 - 02.2023
Owner
RBS, Inc
08.2020 - 05.2022
Personal Banker
Central Bank of Sedalia
01.2018 - 06.2021
Cashier
Arby's
11.2016 - 04.2017
High school - General Studies
Cole Camp R-1 High School