Summary
Overview
Work History
Education
Skills
Timeline
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Payton Harper

Cleveland,TN

Summary

Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Iqor Holdings US
06.2020 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friend ly service
  • remain calm and professional in stressful situations
  • demonstrated excellent comuntication skills

Customer Service Representative

Spectrum
02.2017 - 05.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Set up and activated customers accounts
  • Asked probing questions to determine service needsand accurately input info into system
  • educated customers on special pricing and opportunities of the company that could both benefit the company and the customer
  • Also was able to take payments while educating customers who are behind about payment arrangements while staying viliglant about they`re account

Education

High School Diploma -

Math, Science, & Technology
646 E Delevan Ave, Buffalo, NY
06.2010

Skills

  • Customer Relations
  • Multi-Line Telephone Operation
  • Problem-Solving Ability
  • Money Handling Abilities
  • Stockroom Procedures
  • Shipping and Receiving Understanding
  • Computer Proficiency
  • Apple macOS
  • Adobe Systems Adobe Photoshop
  • Critical Thinking

Timeline

Customer Service Representative

Iqor Holdings US
06.2020 - 10.2022

Customer Service Representative

Spectrum
02.2017 - 05.2020

High School Diploma -

Math, Science, & Technology

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Payton Harper