Payton Herwig
Fountain Hill,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level criminal justice-related position. Ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Delivery Driver
DoorDash
04.2021 - 06.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Residence Hall Desk Receptionist
Kutztown University
01.2021 - 12.2021
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Server Assistant/Busser
Urbano Mexican Kitchen & Bar
06.2019 - 02.2020
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Greeted customers warmly to provide exceptional customer service.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Assisted with bussing tables and cleaning up spills.
Pet Care Attendant
Pleasant Valley Animal Hospital
10.2018 - 06.2019
- Handled animals safely and remained calm in different situations.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Documented pet care activities, immunizations and treatments delivered.
- Worked under direction of veterinarian to deliver treatments and support pet needs.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
Education
Bachelor of Science - Criminal Justice
Kutztown University of Pennsylvania
Kutztown, PA05.2025
High School Diploma -
Southern Lehigh High School
Center Valley, PA05.2021
Skills
- Active Listening
- Customer Relations
- Computer Proficiency
- Problem-Solving Ability
- Managing Multiple Tasks
- Customer Service
Timeline
Customer Service Representative
Domino's Pizza
10.2023 - Current
Delivery Driver
DoorDash
04.2021 - 06.2023
Residence Hall Desk Receptionist
Kutztown University
01.2021 - 12.2021
Server Assistant/Busser
Urbano Mexican Kitchen & Bar
06.2019 - 02.2020
Pet Care Attendant
Pleasant Valley Animal Hospital
10.2018 - 06.2019
Bachelor of Science - Criminal Justice
Kutztown University of Pennsylvania
High School Diploma -
Southern Lehigh High School
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