Payton Hicks
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Filer/Felony Department
Broward County Courthouse
Fort Lauderdale, FL
11.2024 - Current
- Reduce misplaced documents by maintaining a clean and organized filing area, ensuring proper storage of important files.
- Adhere to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Ensure compliance with industry regulations by maintaining accurate documentation for audits and inspections.
- Support office staff by locating and providing necessary documents in a timely manner, increasing workflow efficiency.
Passenger Service Agent
Swissport
Hollywood, FL
10.2023 - 09.2024
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Call Center Agent
Bank of America
North Lauderdale, FL
01.2023 - 09.2023
- Documented customer interactions accurately to maintain thorough records.
- Resolved customer complaints with patience and professionalism to enhance satisfaction.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
Call Center Agent
Inktel Contact Center Solutions
Tamarac, FL
05.2020 - 12.2020
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Education
No Degree - Office Administration Training
Miami Job Corps Center
Miami Gardens, FL01-2021
High School Diploma -
South Mecklenburg High School
Miami Gardens, FL07-2019
Skills
- Alphabetical filing
- File organization
- Records retention
- Confidentiality practices
- Customer service
- Active listening
- Critical thinking
- Microsoft Excel
- Microsoft PowerPoint
- Conflict resolution
- Data entry
- Relationship building
Certification
- OSHA Certified
- Leadership Training
- Employability Training
Timeline
Case Filer/Felony Department
Broward County Courthouse
11.2024 - Current
Passenger Service Agent
Swissport
10.2023 - 09.2024
Call Center Agent
Bank of America
01.2023 - 09.2023
Call Center Agent
Inktel Contact Center Solutions
05.2020 - 12.2020
No Degree - Office Administration Training
Miami Job Corps Center
High School Diploma -
South Mecklenburg High School