Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Payton Kolle

Sycamore,ILLINOIS

Summary

Experienced and versatile professional with 6 years of hands-on experience at Buffalo Wild Wings, excelling in various roles including dishwasher, server, cashier, and currently, bartender. Demonstrated leadership in training and mentoring new staff, with a strong focus on delivering exceptional customer service. Pursuing a Bachelor's degree in Business Administration, expected in 2025, with a goal to transition into a business-focused role that leverages my customer service expertise, leadership abilities, and flexibility in dynamic environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender Trainer

Buffalo Wild Wings
01.2023 - Current
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.

Server Trainer

Buffalo Wild Wings
03.2018 - 12.2022
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.

Education

Bachelor of Arts - Business Administration

Northern Illinois University
Dekalb, IL
05.2025

Associate of Arts - Business Administration

College of Lake County
Grayslake, IL
05.2022

GED -

Grayslake North Highschool
Grayslake, IL
05.2020

Skills

  • Advanced Bartending Techniques
  • Specialty drink creation
  • Performance skills
  • Mentoring abilities
  • Food Safety Training

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.
  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).

Languages

English

Timeline

Bartender Trainer

Buffalo Wild Wings
01.2023 - Current

Server Trainer

Buffalo Wild Wings
03.2018 - 12.2022

Bachelor of Arts - Business Administration

Northern Illinois University

Associate of Arts - Business Administration

College of Lake County

GED -

Grayslake North Highschool

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Payton Kolle