PAYTON MONTREAL
Long Beach,CA
Summary
Dependable server and lead trainer successfully providing fast, high-quality customer service to guests in restaurant settings. Skilled in cultivating positive relationships with people by fostering efficiency, and influencing positive outcomes. Proactive leader with expertise in communication and team collaboration. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
4
4
years of professional experience
Work History
Server, Lead Server Trainer
San Pedro Fish Market And Restaurant
2022.05 - Current
- Communicated effectively with both customers and fellow employees to cultivate great experiences and quality service.
- Greeted customers promptly and respectfully in order to answer questions and fulfill requests.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Increased sales significantly by upselling higher-end products to customers.
- Observed trainees and provided corrective measures for skill improvement.
- Trained and mentored over 10 new personnel hired to fulfill the role of server.
Mentor
Child, Child Development Care Center
2019.09 - Current
- Worked with children to improve their cognitive development
- Established stimulating activities which promote skills, self-confidence, and appropriate behavior
- Monitored students' academic progress, mental health and sociability through ongoing individual assessments
- Experienced with children of all ages, including infants.
Volunteer
Wetlands And Wildlife Care Center
2019.07 - Current
- Kept facilities organized, clean and well-maintained to best meet operational needs
- Volunteered over 200 hours with organization assisting in the evaluation and care of injured wildlife
- Work diligently aside the Vet-Tech in tube feeding, bottle feeding, surgeries, assessing body temperature, and weight
- Assisted in the humane euthanasia of critically ill animals.
Salon Assistant
Salon 180
2018.12 - Current
- Inventory Control- Ensured salon was kept stocked with proper inventory
- Customer Interface- Recommended products to customers to meet current needs or resolve specific concerns
- Business Transactions- Collected payment from customers and scheduled next appointments
- Fostered clean and sanitary work environment to protect customers and staff from infection.
Server, Trainer, and Sales Associate
Super Mex Restaurant
2020.09 - 2022.07
- Mentored and trained new hires, resulting in stronger staff development and increased productivity.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Millikan High School
2800 Snowden Ave, Long Beach, CA 9081506.2020
Skills
- Dining Customer Service
- Operational Efficiency
- High-Volume Dining
- Patron Satisfaction
- Quality Control
- Order Accuracy
- Training Expertise
- Cash Handling
- Team Oriented
- Dependable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server, Lead Server Trainer
San Pedro Fish Market And Restaurant
2022.05 - Current
Server, Trainer, and Sales Associate
Super Mex Restaurant
2020.09 - 2022.07
Mentor
Child, Child Development Care Center
2019.09 - Current
Volunteer
Wetlands And Wildlife Care Center
2019.07 - Current
Salon Assistant
Salon 180
2018.12 - Current
High School Diploma -
Millikan High School
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