PAYTON OSTRODE
Benecia,CA
Summary
Dynamic leader and team player with a proven track record at multiple restaurants. Strong relationship builder encouraging team success and customer satisfaction through leadership and time management skills. Demonstrates exceptional product knowledge and a commitment to excellence, contributing to a positive work environment.
Overview
7
7
years of professional experience
Work History
Server
Bella Siena
08.2024 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Lucca Bar and Grill
08.2024 - Current
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restaurant Manager
Grateful Gardens
02.2022 - 05.2024
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Busser and Bar Back
Milestone Restaurant
04.2018 - 08.2020
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
Bachelor of Arts - Communications
University of Nevada, Reno
Reno, NV05-2024
Minor - Entrepreneurship
University of Nevada, Reno
Reno05-2024
Skills
Relationship Building
Teamwork
Product Knowledge
Leadership
Time Management
Adaptability
Timeline
Server
Bella Siena
08.2024 - Current
Server
Lucca Bar and Grill
08.2024 - Current
Restaurant Manager
Grateful Gardens
02.2022 - 05.2024
Busser and Bar Back
Milestone Restaurant
04.2018 - 08.2020
Bachelor of Arts - Communications
University of Nevada, Reno
Minor - Entrepreneurship
University of Nevada, Reno
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