Payton Reid
Dayton,Texas
Summary
Responsible and experienced team leader well-educated in customer service and operations management. Highly organized and able to quickly resolve customer service issues in a professional manner. Skilled in leading customer service teams, creating customer service strategies, and providing feedback to improve customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
McDonald's
Dayton, Texas
03.2022 - Current
- Managed customer service staff by communicating expectations and monitoring and analyzing results
- Interacted with customers to quickly handle escalated queries and complaints
- Recruited and trained employees, fostering customer service mission and objectives.
Server
Waffle House
Mont Belvieu, TX
08.2019 - 04.2022
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
North Shore Senior High
Houston, Texas06.2019
Skills
- Interdepartmental Collaboration
- Client Relations and Retention
- Personnel Training and Development
- Process Improvement
- Customer Service
- Sales Expertise
- Time Management
- Cash Handling
- Cleaning and maintenance
Additional Information
Receptionist Staff Training, Positive and Constructive Feedback, Policy Enforcement, New Hire Training
Languages
Spanish
Limited Working
Timeline
Customer Service Manager
McDonald's
03.2022 - Current
Server
Waffle House
08.2019 - 04.2022
High School Diploma -
North Shore Senior High