Tanika Mccall
Charlotte,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Food Lion
2935 E. Wt. Harris BLVD Charlotte , NC. 28215
03.2015 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Organized new employee orientation schedules for new hires.
- Assisted with on-boarding process of new hires in.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Greeted customers and directed to requested products.
Education
No Degree - Medical Coding
Fortis College - Online
Dayton, OHCertification - Administration
Adjuntant General School of Adminiatration
Fort Jackson , SC09.1995
Skills
- Cash Handling
- Interdepartmental Collaboration
- Client Relations and Retention
- Customer Service
- Time Management
- Staff Training
- Personnel Training and Development
- Conflict Management
- Issue Resolution
- Coaching and Training
- Employee Scheduling
Timeline
Customer Service Manager
Food Lion
03.2015 - Current
No Degree - Medical Coding
Fortis College - Online
Certification - Administration
Adjuntant General School of Adminiatration