Payton Rotche
Detroit
Summary
Experienced server with a background in both casual and high-end dining. Skilled at handling fast-paced shifts, supporting my teammates, and keeping service smooth under pressure. Known for reliability, strong communication, and creating the kind of guest experience that keeps people coming back.
Overview
2026
2026
years of professional experience
Work History
SERVER
Zingerman’s Roadhouse
08.2022 - Current
- Attend service group meetings and contribute input on restaurant operations.
- Maintain an average tip rate of 25%+ by providing attentive, high-quality service.
- Build strong relationships with regular guests by memorizing and anticipating orders.
- Deliver detailed menu tours and guide guests through food and beverage pairings.
- Thrive in a fast-paced, high-volume, and high-end dining environment.
- Collaborate effectively with team members to ensure smooth service and guest satisfaction.
- Train and evaluate new staff members
- Knowledgeable about local farms and vendors we source food from
- Trained and works with TOAST
LEAD SERVER & SERVER
Café Zola & Zola Bistro
2021 - 2022
- Built strong communication skills by working with a wide range of people and handling high-pressure situations with professionalism
- Manage the floor and keep service running smoothly.
- Worked consistently between two restaurants
- Works well under pressure without losing attention to detail
- Enhanced customer experience by providing attentive and personalized service during their visit.
- Training and assisting new staff
Server
Outback Steakhouse
09.2020 - 03.2021
- Worked in a busy, fast-paced chain restaurant while managing multiple tables.
- Learned the basics of serving and built confidence in guest service.
- Memorized the menu and gave guests recommendations and specials.
- Helped the team during rushes to keep service running smoothly.
- Gained experience balancing speed, accuracy, and hospitality.
Barista
Sweetwaters Coffe & Tea
03.2017 - 05.2019
- Worked all shifts, mastering both opening and closing responsibilities.
- Prepared and served coffee, tea, and specialty drinks with speed and accuracy.
- Handled cash drawer, balanced transactions, and ensured accurate payments.
- Thrived in a fast-paced environment while multitasking and prioritizing effectively.
- Memorized complex drink orders and anticipated customer needs.
- Built rapport with regulars and created a welcoming atmosphere.
Education
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
Wayne State University
Detroit, MI10-2026
ASSOCIATE OF SCIENCE - HEALTHCARE PREPARATION
Washtenaw Community College
Ann Arbor, MI01.2023
CERTIFIED NURSING ASSISTANT - undefined
Washtenaw Community College
12.2022
Skills
- Team leadership
- Customer engagement
- Time Management
- Team Collaboration
- Detail-oriented analysis
- Effective communication
- Exceptional customer service
- Strong work ethic
Timeline
SERVER
Zingerman’s Roadhouse
08.2022 - Current
Server
Outback Steakhouse
09.2020 - 03.2021
Barista
Sweetwaters Coffe & Tea
03.2017 - 05.2019
ASSOCIATE OF SCIENCE - HEALTHCARE PREPARATION
Washtenaw Community College
CERTIFIED NURSING ASSISTANT - undefined
Washtenaw Community College
LEAD SERVER & SERVER
Café Zola & Zola Bistro
2021 - 2022
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
Wayne State University
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