Payton Wheelwright
Ogden
Summary
Adept Critical Care Technician with a proven track record at Intermountain Health, I excel in complex problem-solving and active listening, ensuring high levels of patient satisfaction and care. I am a professional with a strong background in patient interactions and service solutions. I am known for reliability and proactive approach to meeting patient and organizational goals.
Overview
10
10
years of professional experience
Work History
Critical Care Technician
Intermountain Health
08.2022 - Current
- Collaborated with hospital and facility staff to provide correct patient treatments.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Responded rapidly to critical codes to coordinate stabilization treatments and restore vital functions.
- Operated critical care equipment to keep patients stable and promote recovery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Care Technician
Intermountain Healthcare
02.2020 - 08.2022
- Documented patient information and care activities in electronic health record.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained clean and safe environment to promote patient safety and comfort.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Certified Nursing Assistant
Family Tree Assisted Living
06.2016 - 02.2020
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Cashier
Macey's Grocery Store
05.2015 - 05.2016
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Nursing
Weber State University
Ogden, UT05-2023
Skills
- Critical Care Nursing
- Family Advocacy
- Direct Supervision
- Medical Equipment Diagnostic Software
- Active Listening
- Patient Check-Ins
Accomplishments
*Awarded McKay Dee Emergency Department
Employee of the Year 2024.
Timeline
Critical Care Technician
Intermountain Health
08.2022 - Current
Patient Care Technician
Intermountain Healthcare
02.2020 - 08.2022
Certified Nursing Assistant
Family Tree Assisted Living
06.2016 - 02.2020
Cashier
Macey's Grocery Store
05.2015 - 05.2016
Associate of Applied Science - Nursing
Weber State University
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