Payton Wilson
Fort Hood,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
Work History
Information Technology Specialist (25B)
United States Army
Fort Hood, TX
08.2021 - Current
- Used ticketing systems to manage and process support actions and requests.
- Facilitated best user experience through continuous support, training classes, improvements and communication of system changes.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Set up network profiles, security permissions and file sharing systems.
- Attended regular meetings to report project progress and address questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Re-imagined 15- 20 Computers per day, while closing out 30-50 tickets per week.
- Configured hardware, devices and software to set up work stations for employees.
Education
High School Diploma -
Navasota High School
Navasota, TX05.2017
Skills
- Teamwork and Collaboration
- Organization and Time Management
- Excellent Communication
- Self-Motivated
- Hardware Installation
- Network Security
- Software Management
- Technical Troubleshooting
- User Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Security + (SYO-501) Training - 02 March- 13 March 2020 (80 Hours)
Timeline
Information Technology Specialist (25B)
United States Army
08.2021 - Current
High School Diploma -
Navasota High School