Payton Young
Tempe
Summary
Dynamic Operations Specialist with 12 years of customer service experience throughout my working career, adept in logistics management and data analysis using Microsoft Excel. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, driving service improvements and maintaining a safe work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Specialist
Omni Logistics
01.2022 - 01.2026
- Loading and offloading freight for pick-ups and deliveries
- Managing customer shipments to update progress of shipment as it moves towards delivery
- Handling shipment progression throughout nights and updating customers whenever requested, or at set intervals.
- Heavy use of Microsoft Excel for managing data sheets and writing reports on a daily basis.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
Video Game Tester
Experis
02.2019 - 12.2021
- Captured media to provide an example of how bugs could be performed and how they affected gameplay
- Moderate use of Microsoft Excel to manage progress of daily tasks and track data
- Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity, and other metrics.
- Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
- Investigated malfunctions of in-game products, tracking issues to discover root causes and possible corrective measures.
Call Center Representative
TTECH
11.2016 - 01.2019
- Assist customers who show interest in signing up for the Job Corps Government Program.
- Provide a nice and stress free conversation while providing assistance.
- Overnight emergency assistance for students of the program if help was ever required at any time.
- De-escalating upset customers to better assist them in what their issues may be
Photo Technician, Customer Service Rep
Walgreens
03.2015 - 12.2016
- Taking Photos of customers and editing them for Passports upon request
- Putting together canvas posters for customers upon request
- Assisting customers in scanning photographs for larger printing orders when requested
- Loading products onto shelves
- Providing a safe and quick checkout experience
- Making friendly conversation with customers as they are being checked out/ while assisting with photograph orders.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
Bakery Clerk, Customer Service Associate
Fry's Marketplace
03.2014 - 02.2015
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Assisting customers with pastry orders and writing on cakes upon request
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Managing goods to ensure any expired or to-be-expired product is taken off shelves to ensure freshness and safety
- assisting cashiers in packaging customer goods at checkout when needed
- Checking produce freshness while stocking to ensure that no unsafe produce is put out onto the tables.
Education
High School Diploma -
Corona Del Sol
TempeSkills
- Extensive use of Microsoft Excel for data collection and reporting
- 12 years of customer service experience
- 15 years of computer handling experience
- Logistics management knowledge
- Extensive knowledge of Windows Operating Systems
- 12 years of direct customer engagement experience
Certification
- Forklift certified
- TSA certified
Timeline
Operations Specialist
Omni Logistics
01.2022 - 01.2026
Video Game Tester
Experis
02.2019 - 12.2021
Call Center Representative
TTECH
11.2016 - 01.2019
Photo Technician, Customer Service Rep
Walgreens
03.2015 - 12.2016
Bakery Clerk, Customer Service Associate
Fry's Marketplace
03.2014 - 02.2015
High School Diploma -
Corona Del Sol