SHARLITA HAYDEN
BROOKLYN,NY
Summary
Results-driven Operations Specialist with a proven track record at Seneca Insurance Company, excelling in data accuracy and documentation. Skilled in Microsoft Excel and adept at prioritizing tasks, I streamlined processes to enhance efficiency and minimize errors, ensuring compliance and improving client relations through meticulous claims management and administrative support.
Overview
18
18
years of professional experience
Work History
Operations Specialist
Seneca Insurance Company
New York, NY
08.2015 - Current
- Processes cancellations, renewals,non renewals,endorsements
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Analyzed current data records to provide detailed reports.
- Created spreadsheets for more efficient recordkeeping.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
- Verified data files prior to entry to maintain high data accuracy.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed and organized documents for data entry tasks.
- Maintained files, records, and chronologies of entry activities.
Claims Assistant
ACE North American Claims
Jersey City, NJ
08.2007 - 02.2014
- Prepared files, letters and notices.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Logged, allocated and managed claims.
- Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
- Created and updated spreadsheets.
- Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.
- Posted payments to accounts and maintained records.
- Processed and recorded new policies and claims.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Education
Business Administration And Management
Murry Bergtraum H.S.
New York, NY06-1985
Skills
- Data entry
- Computer proficiency
- Microsoft Excel
- Payment processing
- Scheduling
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Prioritization
Timeline
Operations Specialist
Seneca Insurance Company
08.2015 - Current
Claims Assistant
ACE North American Claims
08.2007 - 02.2014
Business Administration And Management
Murry Bergtraum H.S.