PB Griffin
Fort Campbell North,KY
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Army Active Duty
Fort Campbell North, KY
06.2022 - Current
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Collaborated with cross-functional teams to develop seamless integration between disparate systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Assisted with updating technical support best practices for use by team.
- Trained end-users on new software applications, increasing productivity across departments.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Attended regular client meetings to report project progress and address questions.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Evaluated emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices.
- Communicated regularly with customers concerning data exchange and technology integration.
- Facilitated best user experience through continuous support and communication of system changes.
- Maximized server uptime by conducting regular maintenance and implementing robust backup strategies.
- Researched product and issue resolution tactics to address customer concerns.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as [Software] and [Software].
- Championed cloud migration projects, successfully transitioning key systems to more scalable platforms.
- Drafted and distributed training manuals for devices used by various employees.
- Promoted efficiency among departments with prompt resolution of system issues.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Developed and documented network policies, procedures and standards.
- Designed and evaluated WAN and LAN connectivity technologies.
- Researched and recommended new technologies and strategies for improving system performance.
- Implemented and maintained virtual private networks.
- Diagnosed and executed resolution for network and server issues.
Education
High School Diploma -
Allen High School
Allen, TX05.2021
Skills
- O365 Proficient
- Active Directory Admin
- Ticket support system management
- Network diagnostics
- Information Security
- Videoconferencing
- Software Installation
- IT Troubleshooting
- End-user support
- Device configuration
- Problem-solving skills
- Excellent interpersonal skills
Certification
Security+
Timeline
Information Technology Specialist
Army Active Duty
06.2022 - Current
High School Diploma -
Allen High School