Penny Bantz
Marketing Sales Assistant
North Aurora,IL
Summary
With over 20 years of experience in customer service and administrative roles, I have a proven track record of leveraging excellent communication and organizational skills to enhance and support various organizations. I am a results-driven, self-motivated professional who values high-quality work and thrives in both team-oriented and independent settings. Known for my approachable personality, I excel at building relationships and contributing to a positive and productive work environment.
Overview
17
17
years of professional experience
Work History
E-Commerce Account Assistant
And Then Some Marketing
Austin, Texas
08.2015 - Current
- Collaborate with internal teams and clients to ensure effective communication, timely project updates, and the successful execution of marketing strategies.
- Support marketing initiatives by coordinating campaigns, assisting with promotional planning, and managing digital assets to enhance brand visibility and drive sales growth.
- Track campaign performance, prepare reports, and provide actionable insights.
- Provide accurate account records, manage marketing materials, and support data-driven decision-making.
- Showing daily attention to detail, and a proactive approach to supporting client success and overall business objectives.
Merchandiser
Everflora
12.2008 - Current
- Provide excellent service and maintain a positive relationship with Woodmans grocery chain, ensuring customer satisfaction through effective communication and support.
- Ensure proper product levels, and weekly inventory, maintain merchandise, and create appealing displays with accurate signage and optimal shelf placement.
- Responsibilities include unloading shipments, executing plan-o-grams, stocking, and rotating products to maintain freshness.
- Interact with customers to answer questions, address concerns, and provide a pleasant shopping experience.
Catering Server
Angeli's
Naperville, Illinois
01.2017 - 09.2021
- Provided friendly, courteous service to create memorable moments for guests
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards
- Assisted in event setup and teardown, ensuring a smooth transition between functions
- Served food and beverages to guests, taking orders and ensuring their satisfaction
Food Server
Buffalo Wild Wings
Aurora, Illinois
02.2009 - 09.2017
- Enhanced customer satisfaction by providing efficient and friendly food service
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality
- Pitched in with cleaning and closing tasks to keep store running smoothly
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business
- Generated repeat business by providing excellent service
- Trained new staff members on proper guest service skills
Client Project Service Coordinator
Footprint Solutions
06.2012 - 08.2015
- Provided status updates to clients and resolved escalated issues through coordination with Customer Service Representatives.
- Managed daily operations for retail-focused projects, including planning materials, training field teams, and implementing programs such as vendor management, display assembly, merchandising, and product training.
- Reviewed project summary reports to track work order progress, freight receipt, schedules, and completion.
- Addressed program challenges by collaborating with Client Services and Field Operations to develop resolutions and ensure successful project closeout.
Skills
- Adaptable
- Driven
- Team player
- Excellent time management skills
- Conflict management
- Client satisfaction
- Resourceful
Volunteering And Certificates
- Illinois BASSET Certified
- Volunteer Coordinator for The Fox & The Turkey Run
- Batavia Interfaith Food Pantry
- Heart Saver CPR Certified
Timeline
Catering Server
Angeli's
01.2017 - 09.2021
E-Commerce Account Assistant
And Then Some Marketing
08.2015 - Current
Client Project Service Coordinator
Footprint Solutions
06.2012 - 08.2015
Food Server
Buffalo Wild Wings
02.2009 - 09.2017
Merchandiser
Everflora
12.2008 - Current
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