P.Clara Moser
Mahopac,NY
Summary
Dedicated professional with extensive experience in managing evening operations and leading teams. Expertise in customer service, staff development, and workflow optimization. Aiming to leverage skills to enhance service delivery and operational excellence.
Overview
36
36
years of professional experience
Work History
Evening Manager
Arms Acres Inpatient Rehabilitation Center
Carmel, NY
01.2010 - 02.2026
- Supervised evening operations to ensure compliance with rehabilitation protocols and safety regulations.
- Coordinated patient admissions and discharges, enhancing workflow efficiency during peak hours.
- Managed staff schedules, optimizing resource allocation for maximum operational effectiveness.
- Conducted staff training sessions on best practices for patient care and facility policies.
- Implemented quality control measures, improving service delivery standards within the team.
- Resolved patient concerns promptly, fostering a supportive environment conducive to recovery.
- Collaborated with interdisciplinary teams to develop personalized treatment plans for patients.
- Evaluated and enhanced evening shift procedures, promoting continuous improvement in service delivery.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Provided excellent customer service, leading by example for team members to follow.
- Conducted regular staff meetings to communicate updates, address concerns, and provide feedback on performance.
- Mentored team members, resulting in improved performance and job satisfaction.
- Facilitated communication between day shift managers and staff, ensuring seamless transitions between shifts for operational continuity.
- Ensured compliance with company policies and procedures while maintaining high standards of professionalism among staff members.
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Collaborated with other managers to develop strategies for improving overall store performance.
- Streamlined evening operations for increased efficiency and productivity.
- Monitored employee performance through regular evaluations, providing constructive feedback as needed to support growth and development.
- Fostered a supportive work environment that encouraged teamwork while empowering individual employees.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Managed (15 )employees in delivering smooth, productive night shift operations.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Certified Nurses Aide
Self Employed
Brooklyn, NY
01.1990 - 01.2009
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Monitored patients' health status, reporting changes to family members and healthcare professionals.
- Developed tailored care plans based on individual patient needs and preferences.
- Ensured compliance with safety and hygiene standards during caregiving tasks.
Education
High School Diploma -
Lafayette High School
Brooklyn, NYSkills
- Staff recruitment and retention
- Customer service focus
- Staff training and development
- Delegation and supervision
- Employee scheduling
- Decision-making capacity
- Customer service
- People management
- Conflict resolution
- Policy enforcement
Timeline
Evening Manager
Arms Acres Inpatient Rehabilitation Center
01.2010 - 02.2026
Certified Nurses Aide
Self Employed
01.1990 - 01.2009
High School Diploma -
Lafayette High School