Summary
Work History
Education
Skills
Timeline
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Peaches Victorino

Cedar City,UT

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Positively boosts morale even under high stress work conditions. Successful at handling customer relations with accuracy and impeccable service skills. Strives to meet customer needs, and received multiple company awards and five star ratings from customers via google reviews. Seeking employment that capitalizes on providing outstanding service, reliability, and long-term loyalty.

Work History

Server/Server Team Lead

Black Bear Diner
Orem, Utah
  • 3+ years of serving experience
  • Provided excellent customer service to ensure guest satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Phone Sales Associate/Customer Service Representative

Allconnect Inc,Sales Center
St. George , Utah
  • 2 years phone sales/service experience
  • Provided product information, quotes, availability, prices and delivery options to customers.
  • Processed orders promptly and accurately entered into the system.
  • Provided excellent customer service throughout all interactions with clients over the phone.

Telephone Interviewer

PGM Inc.
St. George, Utah
  • 4 years survey research experience
  • Worked collaboratively with other members of the research team in order to ensure successful completion of projects.
  • Recorded information about calls and attempts to contact individuals.
  • Made outbound phone calls to collect information from participants.
  • Contacted consumers from prepared list to conduct interviews to obtain information.
  • Managed time effectively by completing assigned tasks within specified deadlines.

Telephone Research Interviewer/ Call Monitoring

Western Wats Research
St. George, UT
  • 5 years customer service and satisfaction experience
  • Conducted telephone interviews with individuals to collect data for research projects.
  • Maintained up-to-date records of all calls made, including notes on results and outcomes.
  • Explained the purpose of the research project to each participant prior to conducting interviews.
  • Monitored call quality standards in accordance with established protocols and procedures.
  • Reviewed completed surveys for accuracy and completeness before submitting them for analysis.
  • Performed additional duties as assigned by supervisors or management personnel.

Residential Counselor 2, Administrative Assistant

Sunhawk Academy
St. George, Utah
  • 4 years Residential Coach experience, 6 months Administration Assistance
  • Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
  • Monitored client progress, documented observations, and reported changes in behavior to supervisors.
  • Assisted with crisis intervention services when needed.
  • Provided transportation for clients as needed to appointments or other activities outside the residence.
  • Adhered strictly to confidentiality policies regarding client information at all times.
  • Provided appropriate feedback and information to help residents succeed in program.
  • Provided information on resident progress and development of case plans.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Education

GED -

Dixie State University -Utah Tech University
St. George, UT

Barbering Certificate - Cosmetology

Taylor Andrews
Provo, UT

Skills

  • Strong telecommunication skills
  • Exceptional customer service skills
  • Highly effective with solo and team projects
  • Multitasking and organizing
  • Strong work ethic
  • Time management
  • Multitasking and organization
  • Professional Appearance/Demeanor
  • Point of sale operations (POS)
  • Cash handling

Timeline

Server/Server Team Lead

Black Bear Diner

Phone Sales Associate/Customer Service Representative

Allconnect Inc,Sales Center

Telephone Interviewer

PGM Inc.

Telephone Research Interviewer/ Call Monitoring

Western Wats Research

Residential Counselor 2, Administrative Assistant

Sunhawk Academy

GED -

Dixie State University -Utah Tech University

Barbering Certificate - Cosmetology

Taylor Andrews

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Peaches Victorino