Amber Moreash
Lake Forest,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server/Server Team Lead
Bottega Angelina
10.2021 - Current
- Created a dining experience to remember.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server Shift Leader
Angelinas Pizzaria
08.2016 - 09.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server
Naples Restaurant
09.2014 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server/Bartender/Certified Trainer
Olive Garden
08.2012 - 09.2014
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Polytechnic High School
Long Beach, CA06.1991
Skills
- Guest Engagement
- Order Management
- Food Sales and Promotion
- Guest Relations Management
- High-Volume Dining
- Wine Service
- Suggestive Selling
Timeline
Server/Server Team Lead
Bottega Angelina
10.2021 - Current
Server Shift Leader
Angelinas Pizzaria
08.2016 - 09.2021
Server
Naples Restaurant
09.2014 - 12.2020
Server/Bartender/Certified Trainer
Olive Garden
08.2012 - 09.2014
High School Diploma -
Polytechnic High School