Celia Fremouw
Phoenix,AZ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Server, Team Lead
FlowerChild
01.2022 - 10.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Contact Tracer, Case Investigator
Arizona Department of Health Services
08.2020 - 12.2021
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Enabling effective communication and increased cooperation.
- Educated the public on COVID-19 prevention measures, leading to increased awareness and adherence to guidelines.
Patient Care Coordinator
Alliance Rx Walgreens Prime
02.2019 - 05.2020
- Applied conflict resolution techniques to address patient concerns and improve satisfaction.
- Utilized telehealth platforms to conduct virtual patient consultations, ensuring continuity of care remotely.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Hostess, Server
Claim Jumper
01.2015 - 11.2018
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Increased guest retention with friendly interactions and personalized service.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Highschool Diploma -
American Academy
Phoenix, AZ05-2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Guest recovery
Timeline
Server, Team Lead
FlowerChild
01.2022 - 10.2024
Contact Tracer, Case Investigator
Arizona Department of Health Services
08.2020 - 12.2021
Patient Care Coordinator
Alliance Rx Walgreens Prime
02.2019 - 05.2020
Hostess, Server
Claim Jumper
01.2015 - 11.2018
Highschool Diploma -
American Academy
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