Derek Nason
Columbus
Summary
Experienced team lead with a proven track record in guest engagement and complaint resolution. Skilled in cash handling and training new staff, contributing to a positive dining experience and increased repeat business.
Overview
24
24
years of professional experience
Work History
Server, Team Lead
Cheddars Stratch Kitchen
05.2010 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed timely food and beverage orders, ensuring accuracy and efficiency in service.
- Collaborated with kitchen staff to streamline order preparation and delivery processes.
- Trained new team members on menu offerings, service protocols, and point-of-sale systems.
- Resolved guest complaints promptly to maintain positive dining experiences and repeat business.
Server, Bartender, Certified Trainer
Olive Garden
01.2005 - 01.2010
- Implemented upselling techniques, increasing overall sales through enhanced menu knowledge.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Ruby Tuesday Restaurant
09.2002 - 12.2004
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Website Design
Columbus Technical College
Columbus, GASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- High volume dining
Timeline
Server, Team Lead
Cheddars Stratch Kitchen
05.2010 - Current
Server, Bartender, Certified Trainer
Olive Garden
01.2005 - 01.2010
Server
Ruby Tuesday Restaurant
09.2002 - 12.2004
Website Design
Columbus Technical College