Peaches Wytch

Improved customer satisfaction by promptly answering inquiries and providing accurate information.

• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.

* While working with Safety and Security one of my primary responsibilities is to monitor the clinic patients, inpatients, visitors and staff that enter the university each day. Most days the numbers are 8,000 or more. I check patients in and direct them to their appointments/procedures.

• Enhanced patient care by efficiently managing medical records and coordinating with healthcare professionals.
• Streamlined communication between nurses, doctors, and patients for better treatment outcomes.
• Ensured accurate documentation of patient information by meticulously updating electronic health records.
• Facilitated timely responses to patient inquiries, promoting a positive hospital experience.
• Improved data accuracy with diligent maintenance of patient charts and reports.
• Managed supply inventory to ensure adequate resources for the smooth operation of the nursing unit.
• Expedited admissions, transfers, and discharges by coordinating with other departments and facilities as necessary.
• Boosted family satisfaction rates through compassionate communication during difficult times or end-of-life situations.
• Collaborated closely with interdisciplinary teams for seamless coordination of complex patient cases.
• Promoted a culture of excellence through consistent adherence to quality control measures in all aspects of work performance.
• Served as an essential liaison between patients, families, and healthcare providers to address concerns promptly and professionally.
• Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to HIPAA guidelines.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Received and routed laboratory results to correct clinical staff members.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Prepared and processed patient referrals and transfer requests.