Pearl Ayamba
Washington,DC
Summary
Dynamic managerial professional with a proven track record of streamlining processes and driving high-performing tasks to success. Recognized for exceptional analytical skills and an unwavering commitment to achieving results, consistently delivering on organizational goals. Passionate about leveraging innovative strategies to enhance operational efficiency and elevate overall performance.
Overview
5
5
years of professional experience
Work History
Manager, Special Accounts & Billing
NCBFAA-NEI
10.2022 - 12.2025
- Managed over 90 Special Accounts, varying in size from 5 to 600+ employees
- Lead for Special Account billing, as well as Certification Renewal billing and processing
- Delegated requests and inquiries to the appropriate team members, ensuring all necessary follow-up is completed
- Assisted with association partnerships and revenue sharing agreements
- Created and published Certification Renewal products in our Learning Management System
- Involved in the planning and execution of the Association’s conferences and webinars
- Assisted wherever needed as it pertained to our Special Accounts
College-Connect Peer Mentor
City College Office of Student Engagement
06.2021 - 06.2023
- Managed and conducted interviews as part of the new Peer Leader onboarding process
- Managed the College Connect Program Newsletter as part of a professional development project
- Met with campus resource departments to stay up to date on opportunities and resources students could benefit from
- Logged student engagement and benchmarks in excel to keep track of progress
- Coordinated and hosted educational workshop series' for students
Leland International Hunger Fellows Program Intern
Congressional Hunger Center
09.2022 - 12.2022
- Worked with Leland Director and Leland Associate to enable the fellowship program to run as smoothly as possible, helping with everything from research and data collection to outreach to host organizations and others
- Created tools and resources for improving the fellows’ experience and learning during their time in the program
- Planning, delivery, and logistical support of Fellow cohort learning and other program events
- Program communications and reporting
- Administrative support for Recruitment of the 12th class of fellows
Behavioral Health Specialist
ST Xavier Home Care Services, Inc.
03.2022 - 08.2022
- Provided trauma informed and culturally competent care to children with behavioral needs
- Updated and submitted a daily progress report on the children in my care
- Observed and reported children’s behaviors to help diagnose behavioral issues
- Engaged in stimulating activities with the children in my care as a way to enhance their physical, mental and developmental growth
Fellow
South Bronx Rising Together
06.2021 - 11.2021
- Led a Get Out the Vote effort during early voting days of the primary election
- Created and disseminated a community voter guide with information on ranked-choice voting and voter rights
- Attended a weekly intensive racial justice and civic education program, facilitated by a racial justice and civic engagement expert
- Community outreach to register voters, assist voters in finding their polling sites, and explaining the ballot
- Organized fundraising events towards the Get Out the Vote initiative
Education
Master's Degree - Public Policy
American University
Washington, DC05.2024
Bachelor's Degree - Political science & Psychology
CUNY City College of New York
New York, NY05.2022
Skills
- LMS administration expertise
- Experienced with Microsoft Office suite
- Strong team collaboration skills
- Effective listener and communicator
- Project coordination
- Conflict Resolution
- Effective leadership abilities
- Relationship building
- Task delegation
- Strategic planning
- Customer service
Timeline
Manager, Special Accounts & Billing
NCBFAA-NEI
10.2022 - 12.2025
Leland International Hunger Fellows Program Intern
Congressional Hunger Center
09.2022 - 12.2022
Behavioral Health Specialist
ST Xavier Home Care Services, Inc.
03.2022 - 08.2022
College-Connect Peer Mentor
City College Office of Student Engagement
06.2021 - 06.2023
Fellow
South Bronx Rising Together
06.2021 - 11.2021
Bachelor's Degree - Political science & Psychology
CUNY City College of New York
Master's Degree - Public Policy
American University