Pearl Massey
Charlotte,NC
Summary
Committed to staying abreast of products and promotions. Confident communicator recognized for consistently displaying empathy and caring consideration for those in need of services. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Team and support organizational goals. Highly-motivated employee with desire to take on Adept at working effectively unsupervised.
Overview
26
26
years of professional experience
Work History
Personal Care Assistant
Faithful Hands Home Care Services
Charlotte, NC
02.2019 - Current
- Assist clients with activities of daily living such as bathing, dressing, grooming, and toileting.
- Perform housekeeping duties including cleaning, laundry, vacuuming, dusting, light mopping, sanitizing and changing bed linens.
- Prepare meals according to requirements and assist in feeding when needed.
- Participate in recreational activities (as well as mental stimuli and physical).
- Organize and administer oral medications following dosage and schedule requirements.
- Utilize adaptive equipment such as wheelchairs, walkers or canes as needed.
- Show empathy, promote dignity, respect, worthiness and sensitive to ones needs showing self worth.
Customer Service Representative
Concentrix Corporation
Charlotte, NC
02.2012 - 05.2022
- Clarified customer requirements; probed for understanding, used decision-support tools and clarification or conceptual thinking.
- Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Maintained broad knowledge of client products and/or services within a diverse team from 40 countries to contribute to and support others' well-being and success.
- Ensure client confidentiality; and credit card processing.
Customer Service Representative
Blumenthal Performing Arts. Blumenthal Performing Arts
Charlotte, NC
11.1998 - 11.2011
- Developed strong customer relationships to encourage repeat business.
- Provided customer service by answering customer inquiries, and providing information on current and upcoming shows and events.
- Provided theater seating information for multiple theater schematics.
- Greeted customers entering the Box Office to ascertain the customer's individual needs, receiving and giving tender.
- Answered inquiries regarding resident companies' events and show times, while maintaining knowledge of current sales, promotions, and codes.
- Provided an elevated customer experience to generate a loyal clientele and cross-selling.
- Ensure Customer confidentiality.
Education
Some College (No Degree) - Correctional Science
Central Piedmont Community College
Charlotte, NCSome College (No Degree) - Criminal Justice
Johnson C Smith University
Charlotte, NCSkills
- Customer Service
- Problem-Solving Abilities
- Inbound and Outbound Calling
- Product Education
- Complaint Resolution
- Upselling and Cross-Selling
- Critical Thinking
- Appointment Scheduling
- Documentation
- Product Sales
- Product Knowledge
- Active Listening
- 10-Key
- Conflict Mediation
- Creative Problem Solving
- Call Center Operations
- Data Entry
Timeline
Personal Care Assistant
Faithful Hands Home Care Services
02.2019 - Current
Customer Service Representative
Concentrix Corporation
02.2012 - 05.2022
Customer Service Representative
Blumenthal Performing Arts. Blumenthal Performing Arts
11.1998 - 11.2011
Some College (No Degree) - Correctional Science
Central Piedmont Community College
Some College (No Degree) - Criminal Justice
Johnson C Smith University
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