Pearl Mattison
I AM Gifted Foundation
Las Vegas,NV
1
Certification
21
years of professional experience
Dynamic professional with a proven track record at Walmart, excelling in customer service and team leadership. Expert in complaint resolution and fostering positive relationships, significantly enhancing customer satisfaction and team efficiency. Skilled in retail sales and staff training, I bring a high-energy attitude and a commitment to professional excellence.
Work History
Registration Clerk
1 Month- Processed registration forms efficiently to ensure accurate participant enrollment.
- Assisted in coordinating registration for various programs and workshops, enhancing overall participant experience.
- Collaborated with team members to improve registration workflows and reduce processing time.
- Maintained comprehensive databases for tracking participant information and event details.
Group Leader
1 Month- Help lead the program participates with development initiatives to enhance youth engagement and self-empowerment.
- Led my group of participates to each learning station and help with activities during each station.
- Supervise and note take any change with individual behavior and offer help.
Customer Service Representative
1 Year 10 Months- Responded to customer requests for products, services, and company information, enhancing customer satisfaction.
- Monitored cash drawers across multiple checkout stations, ensuring accurate cash supply and smooth transactions.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Addressed customer concerns with empathy and resolved issues swiftly, fostering a superior customer experience.
Team Leader
2 Years 6 Months- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Cashier
6 Months- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
Childcare and Activities Coordinator
15 Years 1 Month- Developed and implemented themes and activities for children between ages of Number and Number.
- Maintained and ordered supplies for activities.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Conducted clinical observations in classroom and during activities, noting emotional, and behavioral health.
- Partnered across departments to run smooth, professional events and activities.
Education
Certified Nursing Assistant - Medical Technology
High School Diploma - Gender Studies/Accounting
Skills
Complaint resolution
Staff education and training
Office equipment proficiency
Filing
Refunds processing
Multi-line phone talent
Follow-up skills
Positive and professional
Retail store support
Warehousing functions
Retail sales customer service
Credit card payment processing
High-energy attitude
Tracking complaints
Prioritization
Certification
First Aid/CPR Adult and Toddler, Basic Life Skills, Food Handlers Card
Timeline
Registration Clerk
I AM Gifted Foundation
06.2025 - 07.2025Read More
Group Leader
I AM Gifted Y.E.S.
02.2025 - 03.2025Read More
Customer Service Representative
Walmart
08.2022 - 06.2024Read More
Team Leader
Walmart
03.2020 - 09.2022Read More
Cashier
Walmart
09.2019 - 03.2020Read More
Childcare and Activities Coordinator
Westside Kinship Support Services
05.2004 - 06.2019Read More
Paterson Co-op High School
High School Diploma from Gender Studies/Accounting
Read More
American Red Cross
Certified Nursing Assistant from Medical Technology
Read More