Pearl Paradis
Dalton,GA
Summary
Proactive Customer Service Representative with extensive experience managing global switchboard operations for a leading pharmaceutical company. Skilled in handling diverse client inquiries, conflict resolution, and maintaining strong client relationships. Brings strong problem-solving abilities, professional telephone demeanor, and proficiency in data entry and call center operations.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Concentrix
08.2019 - Current
Handled the Switchboard placing calls to clients across the world. Handled calls for different medicines . answered questions transferred call to medical information, stocks, HR deppartment for Pfizer employees.
Owner
Pearl.Paradis's Place
06.2012 - 11.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
GED -
Buckfield High
Buckfield, MESkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Customer Service Representative
Concentrix
08.2019 - Current
Owner
Pearl.Paradis's Place
06.2012 - 11.2021
GED -
Buckfield High
Similar Profiles
Arnold GarciaArnold Garcia
Team Leader - Service Delivery at ConcentrixTeam Leader - Service Delivery at Concentrix
Chynna ThomasChynna Thomas
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Mercedes EllisMercedes Ellis
Case Manager at ConcentrixCase Manager at Concentrix
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Nicholas CarpenterNicholas Carpenter
Manager at ZaxbysManager at Zaxbys